hopefully someone at microsoft sees

Hello this is Virginia O.

I understand that you want to recover a hacked account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

Please be guided that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link to unlock the account: https://support.microsoft.com/en-us/account-bil...

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach out to Xbox Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

I have issues with my internet right now due to isp so cant check the router screenshots otherwise I would tell you where to go and what to do.

But teredo usually is the cause of this. Teredo is dependant on several stuff, first of all teredo uses additional port 3544, make sure it is open.

Secondly most routers have IPV passthrough/IPsec passthrough , it has many names so make sure it is enabled under your router.

Also as a alternative solution you can disable IPV6 all together if your provided has teredo issue and is not up to date on it. This usually sorts out the issue with german ISP providers and teredo. Ill try to get back to you when I the inet is fixed on
my side(Isp issue) with screenshots perhaps and explanations.

One of the first things I would look at is the firmware. The following link :
support.netgear.com/.../WNDR4500v2 has the newest firmware available. Often software can play into how the hardware behaves. Looking at various reviews it seems multiple issues have been circling this particular router. Any way you can get your hands on
a different one just to test or see how things look on a different router. It doesn't sound like its the Xbox or your ISP. Have you looked into the firmware to see which version you are running and if so give that a shot and see if that helps. If not I would
again try to borrow one from someone to test it and if that proves the router is the cause just get it replaced and you should be back up and gaming in no time!

Hopefully someone from official support will see this and report it to be fixed

Ah i see. Well hopefully someone will have an answer mate.