Hopefully correct forum now, There seems to be an issue with your account in October rewards ...

C0D3b1ueDV0 · Nov 15, 2017

Received email stating there is an issue with my account in the October Rewards email. I check my account and see my credits have not been moved over for 4 months now. I have posted in many forums telling me it is wrong one. I have called into support and
they tell me to post in the forum. This is the dumbest kind of support I have ever had to deal with. Why the hell am I reaching out to you about a problem you noticed and notified me about. fix it.

:)

SilVA ZolDyck · Nov 15, 2017

My Xbox Live rewards have some issue

they sent me and email saying

There seems to be an issue with your account:

please reach out to our support forum team.

Your Rewards Statement:

September 2017

MyVIP Rank

Earned last month

0 Rewards Credits

Deposited last month

0 Rewards Credits

SteveSully · Nov 15, 2017

I got an email saying "There seems to be an issue with your account"

Hi, I got an email from Xbox Live Rewards saying "There seems to be an issue with your account please reach out to our Forum Support Team". Can you help please?

C0D3b1ueDV0 · Nov 15, 2017

So here I am 15 days into this and still no help still completely lost as I was before. How about in the email if you want me to inquire in forums you give me link directly to the forum I need to post in, instead of searching through the list, I have selected
the xbox rewards, xbox live rewards questions each post but it ends up somewhere where it should not be and instead of help i just get told to post in correct forum. I really do hate your support model. It is one of the worst to deal with.

C0D3b1ueDV0 · Nov 16, 2017

Another day no answer, I see so many of the same question with no answers. Why even have this? To frustrate us more? My billing address hasn't changed, I have one billing method, I do not know why I am not getting my deposits. I just have a bunch of credits
pending, for 4 months now. I have posts in 3/4 different locations, only reply I ever get is you are in wrong forum. I would like this fixed already. Keep missing out on some of these preorders as I would like to use some of these credits to help pay. This
is money you guys are losing. Oh well, will just buy it on pS4, they don't make promises of rewards and then don't follow thru.

XBLRewards8 · Nov 3, 2018

Hello C0D3b1ueDV0,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards8

Hello C0D3b1ueDV0,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

C0D3b1ueDV0

Another day no answer, I see so many of the same question with no answers. Why even have this? To frustrate us more? My billing address hasn't changed, I have one billing method, I do not know why I am not getting my deposits. I just have a bunch of credits
pending, for 4 months now. I have posts in 3/4 different locations, only reply I ever get is you are in wrong forum. I would like this fixed already. Keep missing out on some of these preorders as I would like to use some of these credits to help pay. This
is money you guys are losing. Oh well, will just buy it on pS4, they don't make promises of rewards and then don't follow thru.

C0D3b1ueDV0

So here I am 15 days into this and still no help still completely lost as I was before. How about in the email if you want me to inquire in forums you give me link directly to the forum I need to post in, instead of searching through the list, I have selected
the xbox rewards, xbox live rewards questions each post but it ends up somewhere where it should not be and instead of help i just get told to post in correct forum. I really do hate your support model. It is one of the worst to deal with.

XBLRewards5

Hi there, DeviateShoe35! It looks like you are a not a Xbox LIVE Rewards member. This forum is focused to the support of Xbox LIVE Rewards questions and inquiries. In regards to your question, that seems related to connecting to your Xbox LIVE account. I
would be happy to move your thread to the correct forum. The folks in the next forum will be able to assist you

All the best!

XBF George L

Hello LilMass!

Thanks for bringing this to our attention here on the forums. I understand you've completed your Microsoft Rewards challenge but it does not seem to be registering is that correct? Please submit a

New support request to get more information and hopefully some resolution regarding this issue.

Hope this helps!

Hopefully correct forum now, There seems to be an issue with your account in October rewards ...