Home Page of my XBOX 1S shows a muted mic...HELP!!!

I have tried many ways and several times to unmute the mic icon on the top right corner of my homepage. My headphones, nor my mic works. My controller is wireless but my headphones/mic plugs directly into the xbox controller. It was working fine
a few days ago and now it's not working at all. The headset is new. Any ideas?

Try turning the xbox off and then turn the console back on with your mic already plugged into your controller. If that doesnt work try going into settings and see if updating the controller works

Thanks! I updated my wireless controller with the headset plugged in and it worked! Thanks for the help!

G'day heatherc31R

Use this support page, Update xbox wireless controller for steps to resolve this issue.

It may be worth while using an adapter as well to bypass the 3.5mm socket on the controller which may be faulty.

Thanks for the help! I updated my wireless controller while the headset was plugged in and the sound and mic are working.

Do you have a Passkey assigned to the contoller?

A Passkey controller sign in resolves muted mic in my experience; it alignes your sign in account preferences, settings and Home startup screen.

A vanilla Home page usually shows the bare minimum, waiting for input to launch into imagination, and beyond.