Home network Remote Play only functions when TV is on

Discus and support Home network Remote Play only functions when TV is on in XboX Insiders to solve the problem; Remote Play works flawlessly when I have the TV on, connect, and play on my Pixel 6 Pro. However, if I power on the console from standby remotely with... Discussion in 'XboX Insiders' started by /u/Jukkster, Jun 8, 2023.

  1. /u/Jukkster
    /u/Jukkster Guest

    Home network Remote Play only functions when TV is on


    Remote Play works flawlessly when I have the TV on, connect, and play on my Pixel 6 Pro.

    However, if I power on the console from standby remotely with my TV off, the app connects (little spaceship zooms off to the right), but the screen remains black.

    Anyone have a solve for this? I've searched and can't find anything. Going to try on an iOS device as well to see if the issues remain.

    Power save options are off. HDMI-CEC is disabled.

    EDIT: Xbox and phone are connected via 5GHz wireless.

    Trying on an iPad resulted in the same behavior

    submitted by /u/Jukkster
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    /u/Jukkster, Jun 8, 2023
    #1
  2. XBF John Win User

    Xbox Live South African Servers

    Hello,

    To be clear, xbox support does not have purview on the status, addition, or maintenance of the servers and their locations. I recommend the Xbox Insiders and submitting reports when you see this occur or experience issues due to this occurrence because it creates documentation to the issue for reference when and if these changes, choices, or decisions are discussed. In addition, remote play is in the same status as xCloud in that it is not out of its beta phase and all feedback helps in making future decisions and changes to the service to hopefully improve it.

    Based on your screenshot remote play is functional while on the same home network? Do you get any errors or issues when trying to do remote play when both your Xbox and device are on the same network? Have you been trying remote play on two separate networks such as data on a cellular device or a different Wi-Fi connection outside the home?

    Just in case here are a few solution pages for remote play:

    Thanks,

    John
  3. Schief Win User

    smartglass?

    While watching TV, SmartGlass provides simple remote control functionality of play/pause/skip etc. as well as control TV volume. We are investigating additional functionality to add in the future.
  4. tohellnbak Win User

    Time for upgrade of Xfinity HDMI Input

    everyone knew the XB1 would not be capable of DVR functions... only basic controls of pause, play, FFW and REv.

    not that hard to pick up your OEM TV remote and press record is it?
  5. JosefLBohorquez Win User

    Xbox remote play only working on home network

    Hi, if possible please try using a different router, exists the possibility that your current router is blocking incoming connections when you're outside.

    But before that, check if you can white list the MAC addresses for your mobile devices via router settings
  6. JosefLBohorquez Win User

    Xbox remote play only working on home network

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this CoolAchiever472

    May I know if you can try leaving connected your Xbox consoles to a completely different wifi network?

    For example, share mobile data temporarily via wifi hotspot and connect your Xbox in that way

    Then connect one of your mobile devices (the one that you're not using to share mobile data) to the home network and test if you're able to access in that way.

    ----------

    In the meantime, when you say "I have restarted the Xbox's", do you mean power it off and power it on?

    Or power cycling the console?

    1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

    2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.

    Important: Be sure to wait at least 5 minutes. This step resets the power supply.

    3. Plug the console power cable back in.

    4. Press the Xbox button on your console to turn it on.

    Or instead factory resetting the consoles?

    Settings > System > Console info > reset
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Home network Remote Play only functions when TV is on

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