Home-less: Just bought a Series X, and Can't Set it to Home (I've NEVER switched Home either)

Hello, AkilahKt. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

I'm seeing other users having the same issue today. They're trying to set Xbox as the Home Xbox and it's not working. They tried to remove and add the account again, tried to add another account to the console and even tried to factory reset Xbox and still nothing. After checking the box, it will just load and then get unchecked again, same issue as you:

https://answers.microsoft.com/en-us/subject/for...

https://answers.microsoft.com/en-us/subject/for...

I think it's just a glitch/bug happening right now on Xbox. You can try to wait a few hours to see if it gets solved. But if you want to do a few steps to try to fix it, please let me know and I can guide you through.

Microsoft is aware of the problem. It started 4-5 days ago from what I've heard.

If your son bought it, you would only be able to access the game if you're using his Home console. If the Series X is not set as his Home, then that's why you can't access it.

You would need to set his console as your Home in order to share the Ultimate subscription with him. https://beta.support.xbox.com/en-US/help/hardware-network/console/my-home-xbox

However, you can only set 1 console as your Home at a time, so if you are sharing with anyone else on the Series X, they will lose access to the subscription and either you would need to be signed in or you leave the Series X as your Home and buy your son
his own subscription.

As long as one console is set as home console it should work without any problems. On the home console every account could play the games. On the other console you just need to sign in with the account the game was bought.

It should, but it doesn't. Maybe it's not an Xbox issue but a game issue. I have tried all combinations of startup but the only console both accounts work on is the one I have set as "Home Xbox."

Still trying. Thanks for the reply.

And just to clarify, when you say second account, are you talking strictly of a second "Elite Dangerous" account, or a second Microsoft Account? Just want to make sure we don't have any crossing of understanding.

You will need a second Microsoft account to utilize the Home console features, as a Microsoft Account can only be signed into a single console at a time. PC and mobile differ from this, but I don't want to further complicate this issue with unnecessary
details.

I'm just trying to clarify that we are talking about logging into your second console with a second Microsoft Account to access Elite Dangerous via the Home console option, to login to the Elite Dangerous second account.

Oh, good question. I used my gmail account to create what I thought was a second Microsoft account when I only had one Xbox. When I played Elite I could use either account to play. When I bought the X I put the original S in the bedroom to play before
I went to sleep, making the X my home system. Before I set the X to "Home" I couldn't play both accounts on Elite. I kept getting the "New Purchase Detected" like I'm now getting on the S. When I set the X to "Home" I could play with either account. So
maybe the gmail account isn't considered a Microsoft account? Not sure. I have both Xbox's set to auto login to my main account. I've tried starting the game with the main account and then switching and I've tried switching accounts and then starting the
game. Neither works on the S in the bedroom. Kinda frustrating.

When you say "... logging into your second console with a second Microsoft Account to access Elite Dangerous via the HOME CONSOLE OPTION, I'm not sure what you mean by Home Console Option. I have my X set to "Home" and can only have one Xbox set to Home.
Correct?