Home-less: Just bought a Series X, and Can't Set it to Home (I've NEVER switched Home either)

Discus and support Home-less: Just bought a Series X, and Can't Set it to Home (I've NEVER switched Home either) in XBoX Accessibility to solve the problem; Here is what I did: I made my old Xbox One not Home anymore from the "Devices" page on my account. I attempted to make my new Series X Home using... Discussion in 'XBoX Accessibility' started by AkilahKt, May 18, 2022.

  1. AkilahKt
    AkilahKt Guest

    Home-less: Just bought a Series X, and Can't Set it to Home (I've NEVER switched Home either)


    Here is what I did:

    • I made my old Xbox One not Home anymore from the "Devices" page on my account.
    • I attempted to make my new Series X Home using the Personalization tab in Settings on my Xbox Series X.
    • After checking the box, I got a spinning wheel, then the box unchecked itself.
    I now have no Home console at all.

    I've followed all instructions I could find in this and other forums.

    I'm also upset by this because I've wasted literal hours trying to fix this problem, and I can't even get live technical support.

    Questions:

    1. How can I escalate this problem so I can get it resolved?
    2. Is there a known, working fix?
    3. Is this a known issue?

    :)
     
    AkilahKt, May 18, 2022
    #1
  2. Lucas Lauer Win User

    Home-less: Just bought a Series X, and Can't Set it to Home (I've NEVER switched Home either)

    Hello, AkilahKt. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    I'm seeing other users having the same issue today. They're trying to set Xbox as the Home Xbox and it's not working. They tried to remove and add the account again, tried to add another account to the console and even tried to factory reset Xbox and still nothing. After checking the box, it will just load and then get unchecked again, same issue as you:

    https://answers.microsoft.com/en-us/subject/for...

    https://answers.microsoft.com/en-us/subject/for...

    I think it's just a glitch/bug happening right now on Xbox. You can try to wait a few hours to see if it gets solved. But if you want to do a few steps to try to fix it, please let me know and I can guide you through.
  3. Marty78 Win User

    Home-less: Just bought a Series X, and Can't Set it to Home (I've NEVER switched Home either)

    Microsoft is aware of the problem. It started 4-5 days ago from what I've heard.
  4. Smwutches Win User

    shared xbox game pass ultimate

    If your son bought it, you would only be able to access the game if you're using his Home console. If the Series X is not set as his Home, then that's why you can't access it.
  5. Smwutches Win User

    Sharing Ultimate with family

    You would need to set his console as your Home in order to share the Ultimate subscription with him. https://beta.support.xbox.com/en-US/help/hardware-network/console/my-home-xbox

    However, you can only set 1 console as your Home at a time, so if you are sharing with anyone else on the Series X, they will lose access to the subscription and either you would need to be signed in or you leave the Series X as your Home and buy your son
    his own subscription.
  6. RonaldLeathers1956 Win User

    Second xbox, second account

    As long as one console is set as home console it should work without any problems. On the home console every account could play the games. On the other console you just need to sign in with the account the game was bought.
    It should, but it doesn't. Maybe it's not an Xbox issue but a game issue. I have tried all combinations of startup but the only console both accounts work on is the one I have set as "Home Xbox."

    Still trying. Thanks for the reply.

    And just to clarify, when you say second account, are you talking strictly of a second "Elite Dangerous" account, or a second Microsoft Account? Just want to make sure we don't have any crossing of understanding.

    You will need a second Microsoft account to utilize the Home console features, as a Microsoft Account can only be signed into a single console at a time. PC and mobile differ from this, but I don't want to further complicate this issue with unnecessary
    details.

    I'm just trying to clarify that we are talking about logging into your second console with a second Microsoft Account to access Elite Dangerous via the Home console option, to login to the Elite Dangerous second account.

    Oh, good question. I used my gmail account to create what I thought was a second Microsoft account when I only had one Xbox. When I played Elite I could use either account to play. When I bought the X I put the original S in the bedroom to play before
    I went to sleep, making the X my home system. Before I set the X to "Home" I couldn't play both accounts on Elite. I kept getting the "New Purchase Detected" like I'm now getting on the S. When I set the X to "Home" I could play with either account. So
    maybe the gmail account isn't considered a Microsoft account? Not sure. I have both Xbox's set to auto login to my main account. I've tried starting the game with the main account and then switching and I've tried switching accounts and then starting the
    game. Neither works on the S in the bedroom. Kinda frustrating.

    When you say "... logging into your second console with a second Microsoft Account to access Elite Dangerous via the HOME CONSOLE OPTION, I'm not sure what you mean by Home Console Option. I have my X set to "Home" and can only have one Xbox set to Home.
    Correct?
Thema:

Home-less: Just bought a Series X, and Can't Set it to Home (I've NEVER switched Home either)

Loading...
  1. Home-less: Just bought a Series X, and Can't Set it to Home (I've NEVER switched Home either) - Similar Threads - Home less bought

  2. I have an Xbox X with a subscription. If I want my grandchild to play at home with me does...

    in XBoX Games and Apps
    I have an Xbox X with a subscription. If I want my grandchild to play at home with me does...: I have an Xbox X with a subscription. If I want my grandchild to play at home with me does she need a subscription also? In other words, we would be sitting next to each other with two consoles....
  3. New Xbox Home Experience Support & Discussion: Week of November 30th, 2022

    in XboX Insiders
    New Xbox Home Experience Support & Discussion: Week of November 30th, 2022: Discuss your experiences with the New Xbox Home Experience on Xbox consoles here all week long! This thread is open all week long to discuss your experiences with the New Xbox Home Experience on...
  4. New xbox series s controller xbox/home button not working (X in the middle)

    in XBoX on Consoles
    New xbox series s controller xbox/home button not working (X in the middle): Hello I just got a new xbox series s, and I am not sure if the controller is faulty or not syncing up properly. I have an issue with the home button (the big x in the middle) i am new to xbox not...
  5. How do I see when I used my first change home xbox??

    in XBoX Accessibility
    How do I see when I used my first change home xbox??: I need to know when I used my first change home xbox so I can see when ill have more. 361020af-6d97-45b6-b3da-1f0d06cdd22e
  6. Xbox series X keeps crashing back to home!

    in XboX Insiders
    Xbox series X keeps crashing back to home!: Been experiencing problems with my Xbox series X crashing. It used to hard crash but now only crashes to home menu. Noticed it’s only on certain games also (madden 21,22, and MW2), other games,...
  7. Food ad on xbox home screen Legit?

    in XboX Insiders
    Food ad on xbox home screen Legit?: Guys, seriously?, another non-gaming ad on the Xbox home screen! Wtf But this time it caught my attention. They want us to order fucking food on Xbox! Does it work Irl or is that like a dumb game...
  8. My Xbox acted weird tonight. I turned it on, it got to my home screen and lasted for less...

    in XboX Insiders
    My Xbox acted weird tonight. I turned it on, it got to my home screen and lasted for less...: Title. I immediately turned it back on and it powered on normally and has been acting normally ever since then. However when I turned it back on I thought at first it wasn't detecting my 2TB Hard...
  9. Home screen ads: "Show less like this" does nothing. Any fixes?

    in XBoX Accessibility
    Home screen ads: "Show less like this" does nothing. Any fixes?: I am not a fan of video game streaming. I have never enjoyed it. Sitting and watching other people do the same thing for hours on end is not appealing to me in any way. I understand there's a...
  10. Make the Xbox home less laggy

    in XBoX Accessibility
    Make the Xbox home less laggy: i would appreciate it if Xbox would fix they're home it is a laggy mess with no clear way to traverse it 160f659d-4c87-4c44-9b75-664fb15d0a58