home button only one working on controller

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

If I may ask, are you on Xbox or PC?

Also, is this only happening with one controller or multiple controllers?

This will determine the steps we have to perform.

This happened to one of my controllers after the February controller update. Only home button works if connected via wireless, when I hold the home button the only option that pops up is to turn off console, as if the controller is not even connected. When
I connect via USB everything works fine.

has everyone made sure that their controller with headset and headset adapter plugged in if applicable has been updated? many people forget to update their controllers

Ive found the batteries slide around in the controller.

Could do with some padding to make the enclosure tighter

I think its was designed more fir the plug and play than fir batteries.

Next ti e it plays up try popping the cover off and make sure the batteries are pulled in tight

Might nit fix it but has helped with my disconnect problems

I have exactly the same problem.