Ho to get refund?

I understand that but what I'm asking is how can he recover the account. He doesn't know the password and can't create a new one. He doesn't have the same phone number so he can't recover the account. So what I'm asking is how can he contact Microsoft to fix the issue.

Hello, My name is King. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'm sorry that happened. Unfortunately without access to the account, there's no option to request a refund.

I understand that but what I'm asking is how can he recover the account. He doesn't know the password and can't create a new one. He doesn't have the same phone number so he can't recover the account. So what I'm asking is how can he contact Microsoft to fix the issue.

Im assuming he has 2 step verification enabled where it texts him a verification code and asks for what the code was?

If so then when your friend first enabled 2 step verification it would have given them several backup codes (meant for this exact sort of scenario) and told him to save them somewhere safe.

When it asks for the code being texted to him he can enter one of those backup codes instead.

If he didnt save those backup codes then unfortunately he'd be out of luck and the account wont be recoverable. Even support wouldn't be able to assist if he doesn't have those backup codes.

Please keep your seasons greetings to the one thread. Link below:

http://forums.xbox.com/en-gb/uk_general_xbox_discussion/f/229/t/165267.aspx

^i thought it was about my ex initially then I remembered she's only been with the butcher and the baker........so watch out poor candle stick maker is all i can say