Hitron: Xbox Live shows as not connected when internet is connected

Hi lidstrom,

I'm sorry to hear the issue is persisting. If the network connection shows up to be good with an open NAT and services being and there's no error showing up if you perform the Test multiplayer connection. Then
We suggest (if it hasn't already been done) a reset of the console
since the problem might be on the actual OS of the console so try out the

Soft Factory Reset(while keeping games and apps) this won't un-install any games or apps.

Before resetting your console make sure of the following:

• There is a stable network connection.
  
• The information for all profiles is known (email and passwords)
  
  
  

Once the setup is complete it will ask if we want to keep settings or manual setup let's do
manual setup.

Give it a shot and let us know of any changes!

have you checked your NATtype?? maybe its port forwarding problem, try contacting your ISP also

If we were to visualizie the way your networking devices are connected to the Internet, would it look something like this:

Internet ---- Arris TM502G ---- Hitron Technologies CGN ---- Linksys E1500 ---- Xbox One/Xbox 360/PC...

The Hitron is the primary router. My cable is connected to it for fast download speeds.

Arris

-Hitron

-- Xbox One, PC, Xbox 360 (All share one cable.)

-- Cisco

The other cables are connected to Cisco.

If i assume you mean that you are on the 5Ghz wifi i would suggest that you try the 2.4Ghz wifi as the 5Ghz is faster but has less wifi Quality in my opinion.