High Roller Room

Discus and support High Roller Room in XBoX Rewards & Social to solve the problem; I recently won 12month Live Gold Membership on the Roulette Wheel but I am still waiting for either a code or for you to add it to my account. Please... Discussion in 'XBoX Rewards & Social' started by MissingC3C4, Aug 27, 2017.

  1. MissingC3C4
    MissingC3C4 Guest

    High Roller Room


    I recently won 12month Live Gold Membership on the Roulette Wheel but I am still waiting for either a code or for you to add it to my account.

    Please sort this out

    - Stuart Mulcahy

    :)
     
    MissingC3C4, Aug 27, 2017
    #1
  2. Smwutches
    Smwutches Guest
    High Roller Room

    Rewards support has already responded to your other thread - High Roller Room
     
    Smwutches, Aug 27, 2017
    #2
  3. MissingC3C4
    MissingC3C4 Guest
    High Roller Room

    yes
     
    MissingC3C4, Aug 27, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    High Roller Room

    Hello MissingC3C4,

    We are escalating this issue to our Winner Fulfillment team to determine if something occurred with your prize. Apologies for the inconvenience. We will update this thread when they provide us with more information.
     
    XBLRewards8, Aug 28, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello MissingC3C4,

    Our other team has resent your win email. You should get a message containing your code shortly.
     
    XBLRewards8, Aug 29, 2017
    #5
  6. MissingC3C4
    MissingC3C4 Guest
    Nothing received as of yet.
     
    MissingC3C4, Aug 31, 2017
    #6
  7. XBLRewards8
    XBLRewards8 Guest
    Hello MissingC3C4,

    We are sending the emails to the address you put into the registration for this offer. Can you use the private message function on the forums to send us the email address you are checking for these emails? The private message function
    is the envelope icon with "Message" next to it on this forum post.
     
    XBLRewards8, Aug 31, 2017
    #7
  8. XBLRewards8
    XBLRewards8 Guest

    High Roller Room

    Hello MissingC3C4,

    We believe we have identified the issue, and have are attempt to send the email again. Due to what appears to be a typo on your registration form, these emails may have been going to the wrong address. Let us know if you see anything!
     
    XBLRewards8, Nov 3, 2018
    #8
  9. MissingC3C4 Win User

    High Roller Room

    Hello ,

    Our other team has resent your win email. You should get a message containing your code shortly.
    Nothing received as of yet.
  10. XBLRewards8 Win User

    High Roller Room

    Hello MissingC3C4,

    We are escalating this issue to our Winner Fulfillment team to determine if something occurred with your prize. Apologies for the inconvenience. We will update this thread when they provide us with more information.
  11. XBLRewards8 Win User

    High Roller Room

    Hello MissingC3C4,

    We believe we have identified the issue, and have are attempt to send the email again. Due to what appears to be a typo on your registration form, these emails may have been going to the wrong address. Let us know if you see anything!
  12. XBLRewards8 Win User

    High Roller Room

    Hello MissingC3C4,

    Our other team has resent your win email. You should get a message containing your code shortly.
  13. XBLRewards8 Win User

    High Roller Room

    Hello MissingC3C4,

    We are sending the emails to the address you put into the registration for this offer. Can you use the private message function on the forums to send us the email address you are checking for these emails? The private message function
    is the envelope icon with "Message" next to it on this forum post.
Thema:

High Roller Room

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