High Roller Room

Discus and support High Roller Room in XBoX Sales and Promo to solve the problem; I won 12month Live Gold Membership on the roulette wheel but I am still waiting for either a code or for you to add it to my account. Please Help.... Discussion in 'XBoX Sales and Promo' started by MissingC3C4, Aug 27, 2017.

  1. MissingC3C4
    MissingC3C4 Guest

    High Roller Room


    I won 12month Live Gold Membership on the roulette wheel but I am still waiting for either a code or for you to add it to my account.

    Please Help.

    [Mod Removed]

    :)
     
    MissingC3C4, Aug 27, 2017
    #1
  2. MissingC3C4
    MissingC3C4 Guest
    High Roller Room

    Nothing received as of yet.
     
    MissingC3C4, Aug 27, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    High Roller Room

    Hello MissingC3C4,

    We are escalating this issue to our Winner Fulfillment team to determine if something occurred with your prize. Apologies for the inconvenience. We will update this thread when they provide us with more information.
     
    XBLRewards8, Aug 27, 2017
    #3
  4. Mister Cizl
    Mister Cizl Guest

    High Roller Room

    Hey MissingC3C4! Was this promotion through the Xbox Rewards program? Post back and let us know!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Cizl, Aug 28, 2017
    #4
  5. MissingC3C4
    MissingC3C4 Guest
    yes
     
    MissingC3C4, Aug 30, 2017
    #5
  6. Smwutches
    Smwutches Guest
    Rewards support has already responded to your other thread - High Roller Room
     
    Smwutches, Nov 3, 2018
    #6
  7. MissingC3C4 Win User

    High Roller Room

    Hello ,

    Our other team has resent your win email. You should get a message containing your code shortly.
    Nothing received as of yet.
  8. XBLRewards8 Win User

    High Roller Room

    Hello MissingC3C4,

    We are escalating this issue to our Winner Fulfillment team to determine if something occurred with your prize. Apologies for the inconvenience. We will update this thread when they provide us with more information.
  9. XBLRewards8 Win User

    High Roller Room

    Hello MissingC3C4,

    We believe we have identified the issue, and have are attempt to send the email again. Due to what appears to be a typo on your registration form, these emails may have been going to the wrong address. Let us know if you see anything!
  10. XBLRewards8 Win User

    High Roller Room

    Hello MissingC3C4,

    Our other team has resent your win email. You should get a message containing your code shortly.
  11. XBLRewards8 Win User

    High Roller Room

    Hello MissingC3C4,

    We are sending the emails to the address you put into the registration for this offer. Can you use the private message function on the forums to send us the email address you are checking for these emails? The private message function
    is the envelope icon with "Message" next to it on this forum post.
Thema:

High Roller Room

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