High ping issue with Xbox One

isi_09 · Dec 5, 2023

Hello!

Is this already solved somehow? I read about remarkably high pings with several xbox one users few years ago but did not notice how this was resolved. I bring this up because we are currently facing this problem. Network setting is optimized as far as I know (such as nat is OPEN, DNS and IPS are automatic, port is set to 3074). Ping is 60ms when running the test but when playing (Fortnite) ping is far more that 100ms (often 150). Connection is wired and is theoretically 500/500 (download/upload). Just updated the router, no difference between the old and the new one. The same (wired) connection gave ping around 15-20 in PC, so the problem is in the console end. Any suggestions?

:)

Hoskayra

Hello, Isi_09 my name is Oskayra I am the independent advisor and I will be happy to help you today.

While the ping test indicates a stable connection, the consistently high ping during gameplay suggests an underlying issue with the Xbox One's network connectivity. Here are some troubleshooting steps you can try to resolve the high ping issue:

Restart the Xbox One: A simple restart can sometimes clear network glitches and refresh the console's connection.

Power cycle the router and modem: Disconnect both devices from power, wait for 30 seconds, and then plug them back in. This can help reset their network configurations.

Change DNS settings: Sometimes, using a different DNS server can improve network performance. Try using a public DNS server like Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare DNS (1.1.1.1 and 1.0.0.1).

Update the Xbox One software: Make sure your Xbox One is running the latest software updates. These updates often include improvements to network connectivity.

Contact Xbox support: If the issue persists, contact Xbox support for further assistance. They can help you diagnose the problem and provide more specific troubleshooting steps.

support for Xbox: https://support.xbox.com/

https://support.xbox.com/contact-us

Avoid peak network usage times: Try playing during off-peak hours when there is less traffic on the network.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

NickD54

No lag with Ethernet or high ping , I only get high ping on WiFi it’s bad on 2.4gh and only slightly better on 5gh. On PlayStation and other devices I have no issues whatsoever

Adarsh Shah

I'm on xbox and having the same issue..cant access crossplay and now my ping is stupidly high

FearedNightmare

The latency shown in the network settings on the Xbox One is not an accurate representation of your ping since it pings the servers in Seattle and not the nearest or best one. The packetloss does however state that there's an issue with your network. Can
you go through the troubleshooting steps on this page by selecting the High Packetloss option ? support.xbox.com/xbox-one/networking/multiplayer-connection-error-solution

Da Wife Said No

@OP What is your ping time? A high ping time could be more of the issue than the download or upload speed.

High ping issue with Xbox One