High on Life game

Hello spookqh,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





Thank you for your understanding.



Respectfully,

Hello, Sue. I’m Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

I’m sorry to hear you are having trouble in High On Life.
Not only that, but I want to inform you that for specific game issues, High On Life has a dedicated support team.

They will be able to provide further assistance, and you can contact them by clicking below:
https://squanchgames.com/contact/
https://twitter.com/squanchgames

Furthermore, I think you may find the following thread helpful. There, you can review when it’s necessary to reach Microsoft support or the dedicated game support:
https://answers.microsoft.com/thread/b69c506c-bdff-41e2-a013-fbcb6f8ff23f

Thanks for reading me and for your kindness.

Regards,

Arturo.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hello spookqh,



Greetings!



Thank you for posting in Microsoft Community.



It appears that you're experiencing issues with High on Life game that automatically freezes and resolution changes. Let us help you find the possible solution to your concern and perform troubleshooting steps to help resolve the issue. We will also seek assistance from the game support team if needed.

We would like to ask few questions to help us isolate the issue further.

1. Are you playing through Xbox app or Steam app?

2. Are you using multiple monitors?

3. What other troubleshooting steps have you tried so far to help resolve your concern?

Since you've already updated your drivers and the game, I would suggest trying the following troubleshooting steps:

If your resolution changes unexpectedly, try the following:

1. Disable Full Screen Optimizations:
   
   • Right-click the game’s shortcut or .exe file, select Properties.
     
   • Go to the Compatibility tab, check Disable full screen optimizations, and click Apply.
     
   • Launch the game again.
     
2. Optimizations for Windowed Games in Windows 11:
   
   • In Settings, go to System > Display > Graphics > Change default graphics settings.
     
   • Turn on Optimizations for windowed games and restart your game
     

If the issue persists, you can contact the game's support team for further assistance. You can check this link: Frequently Asked Questions - Squanch Games where you can find the contact us link for the game support.



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

I've tried uninstalling and reinstalling to my SSD and also additional regular hard drives and had no success so far. Do you remember if there was anything else unique that you did to get it to work?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello BluntestKula, have you checked if you have the latest version of Windows installed, at 22H2.

See which version of Windows 10 you have

https://support.microsoft.com/en-us/windows/see...

Updates are often seen as optional.

If you haven't updated yet, click the link below, update, and make all subsequent security updates.

Download Windows 10

https://www.microsoft.com/en-us/software-downlo...

Download Windows 11

https://www.microsoft.com/en-us/software-downlo...

Also, make sure all Xbox Apps are up to date in the store, and make sure you have the Xbox Companion App installed, it works with the Xbox App.