: High latency on Xbox with Ethernet

Hi adikoolgamer,

If you are noticing significant lag or network issues even when no other device is having similar issues then you may want to try the following steps to see if any help resolve your issues.

1. If able to hardwire into your modem always do so as it is your optimal connection type. Even if only for testing purposes this will help determine if the issue is with wifi or potentially entire network connectivity/ISP.. if already wired then, Change
your network LAN cable to a high speed Cat 7 cable or Cat 8 as they are rated to support ultra high speeds where Standard cat5 or cat 6 cables do not typically handle higher than 1GB and actual speeds can be affected based off of length of cable and quality
of cable as well as if the RJ45 connector tip is loose or not punched down on the wires correctly.

2. If on Wi-Fi ensure that your network security settings are using at least WPA-2 and not an open network, and that your network SSID name being broadcast is unique and broadcasting in both 2.4ghz and 5Ghz bands. Also ensure that you have UPNP enabled on
your modem and that you have set up port forwarding to the recommend ports listed by Xbox to ensure open NAT which is needed for best quality online live service and multi-player gaming. Here is the link about what ports should be forwarded-

https://support.xbox.com/help/hardware-network/connect-network/network-ports-used-xbox-live

3. Set a reserved static IP for your Xbox on your modem and also set the static information in your Xbox network settings. Also try changing your DNS settings on your Xbox to manual and set an open DNS IP address like Google or other provider. Google DNS
is 8.8.8.8 and 8.8.4.4.

4. Check your modem configuration to ensure that DHCP is enabled if not using a static address, as well as make sure that your lease times are set to no more than a day or two. This will help release the IP lease faster clearing the table if you have many
devices connected and force a reassignment of IPs to only active devices.

5. Perform a system reset without removal of apps or games to ensure caches are cleared and the system is running fresh with no stored configs.

6. Another great test if hardwired is connect another device to the same cable and see if it too has issues, that will inform you if line or modem/config related or hardware issue.

7. Last thing I would recommend is speaking to Xbox tech support to further troubleshoot to help determine if a hardware failure and if service is needed as sometimes wifi cards and lan port do fail or a pin can get bumped out of place when connecting or
disconnecting cables.

Here is a link to check the status of Xbox Live services for outages or issues as well in case there are issues that may be affecting your area.

https://support.xbox.com/xbox-live-status

Good luck and hope something here helps!

Hi Bill,

Thanks for the response! I'd recommend swapping out the ethernet cable as well as switching the port the ethernet cable is connected to on the router. Also, check the Xbox's ethernet port for any debris or dust that could be causing high latency.

I hope this information helps.

Hi Dean,

High latency can be attributed to a far distance from the Xbox One console to your Wireless Access point, or a damaged ethernet cable that you may use to connect to the network, so you may want to check for any damage or interference t. Also, if you are
connecting to servers based in another region, this would raise your latency, the further you are from what you are connecting to, the higher the latency will be.

I hope this information helps.

[quote user="GoH HellReaper"]

Is it normal that my latency is that high ?

[/quote]

The test on the xbox is apparently testing against a server in Seatle, USA which is why you are getting high latency.

Packet loss and high latency (which occur more often in wireless connections) can cause errors during updates, but by using a wired connection via ethernet cable enables a more stable connection, which may help solve your problem.