High Latency/Imput Lag for Cloud Gaming (2022)

Tonga Tigger · Dec 20, 2022

Hello, I am seeing high Input lag coming from the games that I play through Cloud Gaming. To note, I play for the Ultimate Gamepass, and I do acknowledge that my computer is a bit old, but here is what I have been able to compile so far:

4 Intel(R) Core(TM) i5-7200U CPU @2.50Hz Processors
NVIDIA Geforce 940MX

I had tested out my Internet Speed via Speed.cloudflare.com, and had received a ping of 23.3 ms through it while having an upwards of 90-100 ms when checking the connection on the Xbox Companion. I know this question had been asked before, so to clear things even further, I am not trying to use an Xbox One and stream it to my PC; I am trying to play via Cloud Gaming on my pc directly. I have tried connecting via Ethernet and that didn't fix the issue (though trying to get that working was its own can of worms), I even switched my browser from Chrome to Opera to help with any possible consumption of Ram.

As a final part, I will state that the computer was able to run Hardspace: Shipbreaker almost perfectly the first day I sat down and played with Cloud Gaming. This issue did not crop up until a day or two ago, with my second playthrough having this issue begin to crop up.

:)

CarTzy

Hello Tonga Tigger,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. I can see that you are having difficulties with Xbox cloud gaming. Let me see how I can assist you with this concern.

However, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

Current version and edition of Windows Installed? (Search for WINVER in Windows search to see this)
Xbox app and Gaming services version?
- Xbox app > select Profile picture > Settings > About.
What troubleshooting steps have you done?
Was this working before?
Recent activity or changes made before the issue appeared?

Troubleshoot problems with cloud gaming

Troubleshoot problems with cloud gaming | Xbox Support

Troubleshoot Windows cloud gaming issues

Troubleshoot Windows cloud gaming issues | Xbox Support

Here are additional methods we can perform for this type of issue.

Method 1: Run the Internet Troubleshooter

Go to System,select Troubleshooter, and then click Other Troubleshooters. Launch the Internet Connections troubleshooter and check for any improvements.

Method 2: Reset network settings

Go to Settings.
Select Network and Internet.
Scroll down to Advanced Network Settings.
Then select Network Reset.
Click the Reset Now button.
Click Yes to confirm your choice.
After doing that, launch the command prompt with administrator rights.
Type the following commands one by one, and then press Enter after each command:

[table][tr]
netsh int tcp set global autotuninglevel=disable
[/tr][tr][td]
netsh int ip reset
[/td][/tr][tr][td]
netsh advfirewall reset
[/td][/tr][tr][td]
netsh winsock reset
[/td][/tr][tr][td]
ipconfig /flushdns
[/td][/tr][tr][td]
ipconfig /release
[/td][/tr][/table]
[table][tr]
ipconfig /renew
[/tr][/table]
Restart your computer and check your internet speed.

Method 3: Perform Cleanboot

How to perform a clean boot in Windows - Microsoft Support

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

CarTzy

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.

Thank you for understanding.

FearedNightmare

@Necroticatrophy

A high latency in the network tab can give a false positive as it might be trying to ping the Xbox servers in Washington.

As long as you are not experiencing any lag you shouldn't pay attention to the latency as it does not resemble in game latency

Alvaro A-

Hi Kendra,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you are experiencing lag and stuttering when playing on Xbox Cloud Gaming. Is this happening to all of your games or just selected ones?

Cloud gaming delays are usually caused by a slow internet connection or high latency. Latency is the time it takes for data to travel between your device and the internet server. Here are some tips to reduce latency and improve your cloud gaming experience:

1. Use an ethernet cable: An ethernet cable is faster than Wi-Fi and can significantly reduce latency.

2. If you can only play on Wi-Fi, stay close to your router: Try to position yourself as close to your router as possible, ideally in line of sight.

3. Close other apps and games: Close any apps or games that might be using your bandwidth.

4. Avoid VPNs: VPNs add an extra server that your signal has to travel through.

Regards,

Alvaro

snarffffff

Wired connection on xbox 1 high latency in 90's. new modem DLspeeds 500mb. When playin on cloud on a mac same wired connection latency is 15-20. Xbox one is specifically were the latency is occurring. need help.

High Latency/Imput Lag for Cloud Gaming (2022)