Hi when i try to set up my xbox series x for the first time, on connecting to the internet...

The Xbox factory reset on the series X still did not work, it wouldn’t connect to the network. I connected my original Xbox one (2014) back up to my monitor and I was able to play online games just fine on there, same Microsoft account and internet that the series X was not connecting too. My Xbox series x keeps saying it has a hardware issue when trying to connect the internet, I’m pretty sure this proves it’s a physical problem with the hardware on my Xbox. I still have warranty on it and can return it and trade in for a new one. I’ll try doing this and seeing if the trade in one works.

Hi Ishmael, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

As I have checked the error code that you're getting according to Xbox Support "This may mean that there's an Xbox Live service outage, or that you're experiencing a connection error."

As I have checked, there is no service outage so please perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Also, if you can try a different network connection that would be great for us to isolate the issue further.

Here you go: https://support.xbox.com/en-US/help/errors/erro...

Hi, Rodrigo and thank you. Firstly, these games are not only not on the list but when I try them on Xbox series X it says this game cannot be played on this device. In looking further most of it has to do with licensing issues. Secondly, I’m sorry for any confusion, but I use my phone as a mobile hotspot, meaning that I can connect to the Internet by selecting my iPhone for the Internet connection when using other devices they connect to the Internet by using my 5G device. The iPhone is actually how other devices access the Internet.

Maybe this will help to clarify what I’m trying to do. From Google.““can I use my iPhone as a mobile hotspot for other devices? Answer: You can use Personal Hotspot to share a cellular internet connection from your iPhone to other devices. Personal Hotspot is useful when the other devices don't have internet access from a Wi-Fi network.”

I do not use an ISP all of my devices. Use my phone as a mobile hotspot. When I use the iPhone with the Xbox series X my iPhone shows up on the network connections list. There is no such list when I go to set up my network connection with the Xbox 360..

“

I hope this helps to clarify and look forward to hearing from you soon.

Thank you Again

Hey Hart_00,

Have you tried setting up the console using a wired connection?

Personally, I had trouble setting my console up because it thought it was connected to the internet, but it was not receiving any signal (see following Community
Forum Post from 14th November.

My recommendation would be to try and set up via wired internet connection first. If you still struggle, hold down the Xbox button for 10 seconds to 'hard shut down' the console. Then reboot and it should have cleared the MAC address and open up access to
the internet.

Hope this helps.

Best,

Hi there. I have tried almost every possible method of restarting, resetting and everything inbetween. Ports are forwarded, etc.

The thing is, I have my Xbox One and Series X set up beside each other. Due to the Series X’s problems, I can switch off my Series X, and switch on my Xbox One, and have no connection issues.

Both playing on the same wifi, both wireless connection, with all the same settings (except the Series X is running on 120fps).

Something is not right with the Series X and I believe it’s more than just needing to reset my MAC address...