Hi really really need help from Xbox at the moment they have been as helpful as a chocolate...

Discus and support Hi really really need help from Xbox at the moment they have been as helpful as a chocolate... in XBoX Accessibility to solve the problem; So my sons account has been stolen, the person who has stolen it have changed all his details his email and passwords, they offered him some free stuff... Discussion in 'XBoX Accessibility' started by Kieron McDowell, May 10, 2023.

  1. Kieron McDowell
    Kieron McDowell Guest

    Hi really really need help from Xbox at the moment they have been as helpful as a chocolate...


    So my sons account has been stolen, the person who has stolen it have changed all his details his email and passwords, they offered him some free stuff for GTA so my son did exactly what they asked. Unfortunately as soon as he had finished they sent him a message saying "haha scammed" disgraceful really especially since he's autistic suffers from slow processing and does not understand how some can be so deceitful after promising him it would be ok. To make matters worse they have stolen money from my bank account, so cards have been cancelled and Halifax fraud team are now involved. And what is so disappointing xbox have still not responded its as if they don't care. With my sons disabilities it's made things so much worse. All I want is a response from xbox and the account retrieved as it been such a help to his confidence levels and his social skills which I now fear the scammed has knocked for six please can anyone help??

    :)
     
    Kieron McDowell, May 10, 2023
    #1
  2. CarTzy Win User

    Hi really really need help from Xbox at the moment they have been as helpful as a chocolate teapot.

    Hello!

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.


    [​IMG]


    Thank you for understanding.
  3. CarTzy Win User

    Hi really really need help from Xbox at the moment they have been as helpful as a chocolate teapot.

    Hello Kieron McDowell,

    Welcome to the Xbox Community Forum. Thank you for sharing your concern with us.

    I'm sorry that you are put into this situation. Please be guided that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.

    Please fill out the recovery form for account recovery request.

    Help with the Microsoft account recovery form - Microsoft Support

    These articles will also help with your concern.

    You forgot your Microsoft account username - Microsoft Support

    How to recover a hacked or compromised Microsoft account - Microsoft Support

    If you think your account has been hacked - Microsoft Community

    If there are any inquiries about our description or if there are any misconceptions, do reply to the post.
  4. Mister Darcy-9112DFB Win User

    Hi really need some help/advice Really frustrating!

    Hey there, angelofwar85. Can you please take a look at this sticky and fill out your responses to the questions in bold at the bottom of the page:

    forums.xbox.com/.../155724.aspx     ? This will provide us with some extra context behind your situation so we can begin the troubleshooting process. Thanks very much!
  5. ScottCourt Win User

    Hi really need some help/advice Really frustrating!

    Hi Angelofwar,

    .

    I can understand why you're so frustrated. Please can you answer the following questions:

    .

    What make and model is your Router?

    .

    Is there anything different that you did the night it worked?

    .

    What country are you in?

    .

    Thanks.
  6. angelofwar85 Win User

    Hi really need some help/advice Really frustrating!

    The make and model of the router is D-LINK , DSL-2780 Broadband Wireless N ADSL2+Router if this helps!

    I am in the UK. We deleted all the updates and reinstalled the latest update to get it working the other night but now its not :(
Thema:

Hi really really need help from Xbox at the moment they have been as helpful as a chocolate...

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