Hi overtime I am in a game and I press the home button the press b to go back to the game I...

Hi Tim, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Is this happening with all the games you are playing?

This may be a cache issue.

Please, reset your console.

You can follow these steps:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Select Reset and keep my games & apps.

For more information: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Let me know if it works!

Hi there!



Hopefully I can clear this up for you a bit.



So, when you're on the dashboard and you repeadedly press B to back out of the app, pressing B on the dashboard will often open up the current game, in your case, Castle Storm. This is normal.



However, you don't have to uninstall it to stop it happening. To back out of an app, simply press the Xbox home button, the middle lit-up button on the controller, to take you back home. Any games and apps will still be ready to go as soon as you click on
them.



If the game DOES start up again, and you don't want it to, simple highlight the opening game, press the Start button, and press Quit. This will completely close the game, and this can be done to close other games, and apps.



As for making the Pin screen the home screen, it is not currently possible.



Hope this helped!

I can start a game but can never find a way to stop the games

Press the Xbox (logo) button on your controller to go back to Home and exit the
app or game. Make sure the app is highlighted, and press the Menu (hamburger) menu button on your controller. In the menu, you'll find a number of options, including a Quit button,
select it and press A to exit the app.

Hi WPAK,

I haven't tried my Xbox One with another game just yet, but let's solve this problem one by one! Regarding the issue that when I press MENU button that a HELP screen shows up to the right, I am not able to close that HELP screen despite I press B button
as the screen says! For example, when playing NBA 2k14, when I press that MENU button, the right side of the screen says " We couldn't open Help--Sorry about that. Help may have taken too long to open and stopped responding. Press B to go back, then try to
Help again."

The problem is, even I press the B button, the screen freezes there! This also happen when I am browsing Xbox home page when not playing the game!

Do you know why it is like this??

Thanks!

Let me ask, when you press B, what is it you're trying to do or expecting to happen?

Typically, the way the operating system on the One works is, when you press B, it backs out of what you're currently doing (so, closes a snapped app, goes to previous screen, etc.) OR, it goes to the previous thing you were doing. On the Home screen, it
should go back to whatever the last app/game was that was running. For example, if I'm in a game, go back to home, then press B, it "goes back" to the game, since that was the last active thing. (And yes, even if the game is physically closed using the Start-Quit
method, it will simply relaunch the game.) If I'm in a game, then switch to Activity Feed, pressing B would return me to the game.

If I'm Home, launch one App, then go back home, then launch another app, then go back home, pressing B should return to the most recent App (unless I'm mistaken, or they've changed B to be the "back to game" button.)

Let us know what it is you're trying to do (maybe give us specific steps like, 1. I do this, 2. I press B, 3. Game launches.)