hi, my problem is that i do know my password and email

Discus and support hi, my problem is that i do know my password and email in XBoX Accessibility to solve the problem; but when i put on my minecraft it says there’s an error and idk what it might be. i’ve been trying for a year now to fix this problem. i’m playing on a... Discussion in 'XBoX Accessibility' started by glitterybunny, Apr 13, 2025.

  1. hi, my problem is that i do know my password and email


    but when i put on my minecraft it says there’s an error and idk what it might be. i’ve been trying for a year now to fix this problem. i’m playing on a ps5, if that helps a bit. i also tried to do a new account but it’s not letting me

    :)
     
    glitterybunny, Apr 13, 2025
    #1
  2. Joel M77 Win User

    hi, my problem is that i do know my password and email

    Hi glitterybunny, my name is Joel, I'm here to help you with any problems or questions you may have.

    glitterybunny, since you use this game from a platform other than Xbox, from the Microsoft side it is only possible to prove that you can successfully log in with your account from the link https://account.microsoft.com/ if you log in with your account normally from that previous link you should contact PSN and Minecraft support directly so that they can verify if that is the account that you have linked to PSN and Minecraft.

    You can open a ticket with Minecraft support from the link:

    https://help.minecraft.net/hc/en-us/requests/new

    Please note that this is only a public forum, I will respond to you in a short period of time within the possible apologizing in advance for any delay in response. I am simply a user trying to provide information and knowledge that may be useful to others, I am not an employee of Microsoft.

    Regards
  3. nevillefarrell Win User

    I know my password and gamertag but not the email

    Hi M G Scottt,

    You will need to contact phone support and ask them to look for your gamer tag and if they can find it they will go through a security process with you. And if you pass they can give you your email if not your only hope will be to locate the last console
    it was saved on and hope you had the profile to auto sign in. If this is the case you'll be able to get the email off the console.
  4. Francia J. Win User

    I know my username but don't know my email or password

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    If you don't have an Xbox console we can try other methods such as checking your other devices (Laptop, PC, or mobile device) where you may have signed in before.

    Please check all Microsoft accounts that you own and sign in to https://account.xbox.com/profile to locate the correct Microsoft account because according to Xbox support:

    "Important Xbox Support can't provide this info, even if you know your gamertag."
  5. temejin77 Win User

    xbox email

    i need to change my email on my xbox account because i dont know the password how do i do it ??
    Hi

    by changing the email this means that you wil create a new account and a new gamertag. you can try to reset the password to create a new password and access to yor account

    https://account.live.com/password/reset

    hope it helps
  6. Alp907 Win User

    my microsoft account got hacked the hacker changed my email i can't login

    i said the hacker changed my email to him and i dont know his email bcs he changed it. i know my previous email and previous password, if he doesn't changed it.
Thema:

hi, my problem is that i do know my password and email

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