Hi my grandson has been using my card and it’s moonyed to £100’s of pound how can I speak...

Discus and support Hi my grandson has been using my card and it’s moonyed to £100’s of pound how can I speak... in XBoX Games and Apps to solve the problem; My grandson has been using my card and he took hundreds of pounds I’m devastated is there anyway I can speak to someone I’ve tried but to no avail... Discussion in 'XBoX Games and Apps' started by Giorgio Peterkin, Nov 28, 2022.

  1. Hi my grandson has been using my card and it’s moonyed to £100’s of pound how can I speak...


    My grandson has been using my card and he took hundreds of pounds I’m devastated is there anyway I can speak to someone I’ve tried but to no avail please can anyone recommend what I can do?

    :)
     
    Giorgio Peterkin, Nov 28, 2022
    #1
  2. Giorgio Peterkin Win User

    Hi my grandson has been using my card and it’s moonyed to £100’s of pound how can I speak to someone about it I’m devasted x

    Thanks so much for the advice x
  3. Dérek Augusto Win User

    Hi my grandson has been using my card and it’s moonyed to £100’s of pound how can I speak to someone about it I’m devasted x

    Hello!

    My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

    Giorgio, what you can check is if the refund is available, friend.

    Sign in with the account that made the purchase

    Let's see if it's possible to ask for a refund, buddy.

    You will fill out a form, you will need the order code for each item.

    But you have all the step-by-step procedure ok?

    https://support.xbox.com/help/subscriptions-bil...

    If the purchase does not appear for a refund, you can try to appeal to this

    Click on "Why don't I see my purchase in the list?" on the next screen click on "none of the alternatives" and fill in the form then



    https://support.xbox.com/help/subscriptions-bil...

    I remain at your disposal if you have any further questions.
  4. JM2079 Win User

    Why did i get permanently suspended

    I also have the same issue I was in the middle of a game and I got kicked off x box live and then had a notification to say I’m permantly suspended. Not on my history or able to apply for a review. I don’t even speak on the chat I talk to my friend on my phone. I’ve been round in circles and I’ve spent £100’s of pounds and hours over the years and have been worried that I have lost anything. Does anyone have any advice of what to do?
  5. Best controllerplaye Win User

    two home xbox consoles

    My grandson with the home computer says this can't be done because he has used his five times. How can the second control box stay on if his brother uses up the allotted times in a year. I'm not understanding this completely.
  6. BillDevon Win User

    My Son has a series S and an XBox Ultimate Pass for my grandson to use...

    "so if your grandson wants access he will either use his dad's while at your house or"

    Cool. That makes sense. I doubt very much that my son has his 'own' account - Just 'an' account that my grandson uses.

    I'll see what Black Friday deals they do on the series s 500gb (the same one he has at home) and then go from there - If I have to upgrade my own PC pass to ultimate down the road, then so be it, but the Xbox I get will never ever be used by me - Just the 8 year old for an hour or so at weekends :)
Thema:

Hi my grandson has been using my card and it’s moonyed to £100’s of pound how can I speak...

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