Hi my account was hacked

Hello and welcome to our community!

I'm Gregori, Independent Advisor, a community member like you, and I'm happy to help!

I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

When the hacker manages to change the password, and the account alias, it is because he also has access to security information, as well as, cell phone, alternative email that you yourself registered in your account.

Unfortunately, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security info up to date and use different passwords across all platforms.

Even if you create the account with the same domain as before, you will not be able to view your games, subscriptions and emails, as it is a new account.

I'm a user like you and there's not much I can do in the community as visibility is public. Contact MSA Support and see if you can follow the Account Takeover (ATO), investigation is done on a case-by-case basis.

https://support.microsoft.com/en-us/account-bil...

Hoping that everything works out for the best.

I hope I helped you. Hugs!

You friend would need to file a complaint on the gamer via the console. Calling out other gamers is not allowed on the forums.

If his account has been compromised, he would need to contact support and have them start an unauthorized access investigation.

The hacker hacked my mail, but I was able to return the hacked mail, but the hacker managed to change Activision's mail to his own, and now to restore my account, I need to log in to Activision through my xbox, which is linked to the hacked Activision

I understand, but...

1) That's a huge pain

2) It should be a simple fix if I could just talk to a human.

Hiya Steel,

Thank you for letting us know that the issue has been fixed.
(Since you have marked a response as answered) We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

Happy Gaming