Hi literally just received an permanent xbox ban . Honestly really not sure what for I...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I apologize, but just a friendly reminder that for enforcement action there is a dedicated team that handles them which is the enforcement team. There is no direct contact with them, only by reporting and filing a case review.

To help you, I would recommend signing in to https://enforcement.xbox.com to get more details along with checking if you're eligible to file a case review.

Ty for reply.But what I can't understand if why they banned him indefinitely for such a trivial matter as what they said was harassment?sure this is just suspension as he has no strikes on his account. I read the full ban criteria as theft fraud or tampering with xbox

You can definitely get permanently banned for more than just fraud or tampering. Those are simply examples of some of the things that could cause a permanent ban but its not a complete list.

So even though i unknowingly committed a victimless crime and I was the victim of fraud I will receive a permanent ban when I am in good standing in the xbox community? I have never and will never do anything fraudulent to the xbox community.

I was not aware we are not allowed to post account information but wanted to provide mods as much information as possible.

If I unknowingly committed this act and was scammed and then receive a permanent ban is that considered fair or just? I literally had no idea of this and was convinced by this individual to purchase his account. I do not belueve thay my xbox account deserves
a permanent ban due to my action which had no detriment to the community other than to myself. I believe I have already been punished for my unknowledgeable action by losing money and xbox games for good...

If a moderator can please reach out to me that woild be greatly appreciated.

I’ll try and sum it up all in one message as best as I can.... I got permanent banned, logged into Xbox enforcement to see what it was for, seen literally nothing, it showed there was no ban at all. Then before I made this post I was finally able to see the ban in Xbox enforcements page but it only showed it was a comms ban, not a permanent ban. If you look at the picture where it says “comms ban from January 13th-21st” that was not shown until the 27th. I checked multiple times and until 2 days ago that coms ban wasn’t even shown. But when I try to login to my account on Xbox it still says I am permanent banned. There really needs to be a phone number again to talk to someone I’m sorry this just takes way longer than being able to speak to someone Over the phone. I appreciate your help so far but Xbox’a service has really declined over the last couple of years.

Yep, the network has been down for about a week now or suffering from some issues, people say it’s Microsoft employees who handle suspensions which doesn’t really feel true as I received the suspension in less than a minute, in which case either a Microsoft employee is enjoying their job a bit too much or the system that detects vulgar words/ insults is broken, and it’s not good to say the least as repeated suspensions can result in permanent ban or console ban, I’d quite literally off my self if I payed £450 for the series x just to get permanently banned for no reason