Hi it's not letting me into my account

Hello, Pearlpepa.

We appreciate you posting in Microsoft Community.



I noticed that you are having problems trying to log into Minecraft.

I'm glad to have the opportunity to give you some advice.



There are times when an unexpected glitch in a Minecraft-related application causes you to be unable to log into your Minecraft account, but you mention that you can't even log in on the Minecraft website, meaning that the problem may be with your account itself.



After going through the Mojang account migration, all platforms now require a Microsoft account to access Minecraft. even if you don't have the game within your account, as long as your account can access the Xbox service properly, then you should be able to access the official Minecraft website.

That is, as long as you can log into your Microsoft/Xbox account on this page:

Account with Xbox | Xbox

You'll be able to log in at the official Minecraft website:

Welcome to the Minecraft Official Site | Minecraft



And you can check if you own this game on both pages, if not, you will see the option to buy it:

https://www.minecraft.net/msaprofile

Buy Minecraft | Xbox



If you are unable to log in, then there is an issue with your account and we need to analyze this issue further.

Share your results of logging in to each of these sites with me and I will provide the next steps to help.

Thank you for your cooperation.



Best Regards.

Jeffrey - MSFT | Microsoft Community Support Specialist

Hello michaelsullican40,

Thank you for your post. I understand you are experiencing an issue with accessing your account. Please use the
Contact Us portal to speak to an agent for further assistance with recovering your account.

I hope this helps.

Hello, Jonothebesto. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Have you tried to add your account following the steps below?

1. Press the Xbox button.

2. Select Profile & System > Add or switch > Add new.

3. Enter the email address and password for the Microsoft account that you want to add.

4. Read the Microsoft Service Agreement and Privacy Statement, and select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences.

Waiting for your reply.

Hi DRGdemie. My name is Kyle and I'm an independent advisor.

This forum only provides technical support for Xbox devices and services. For support with PlayStation devices and accounts you need to contact PlayStation Support: https://www.playstation.com/support/contact-us

Thanks,
Kyle

Since this could be caused by a corrupted profile, I'd start by clearing the system cache (it's just temporary files plus game updates, automatically reloaded) by:

1) Tap the silver Xbox Guide button on the controller, go 2 clicks right to Settings, pick System Settings.

2) Select Storage (or Memory if Storage).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

Delete profile from your console

1) go to http://www.xbox.com/accounts & click on Sign in at upper right - If you can sign in, delete & redownload your profile on your Xbox.

1A) If you can't sign in then STOP: DON'T delete your profile. Please call Xbox Support
http://tinyurl.com/XBLnumbers for help with your account and ask for Option
2

2) Go to Settings

3) pick System

4) choose Storage

5) pick All Devices

6) choose Gamer Profiles

7) pick the gamertag

8) choose Delete, and

9) pick Delete Profile Only. This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

Re-download

1) Tap the silver Xbox Guide button

2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

3) Enter the Windows Live ID for your Xbox LIVE gamertag when asked.

4) Enter the password for the WLID.

4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's
Xbox!

7) Sign in, and retry.