Hi! I’m try to cancel a fortnite subscription on my Xbox but when I go to unsubscribe to it...

Hi there! This is Virginia O.

I understand that you want to cancel your Fortnite Crew subscription.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Since you are not seeing the subscription from your Microsoft account let us try to do it from the Epic games website itself.

Through Web Browser:

Go to epicgames.com and sign in to your Epic Games account.

Select Subscriptions on the left side.

Click the cog icon next to Fortnite Crew and select Cancel Subscription.

And when you are in-Game:

Open Fortnite and go to the Passes tab.

Select Manage Subscription and then Cancellation Info.

Follow the prompts to cancel.

Thank you for your cooperation.

I signed my son up for Fornite Crew on Xbox, but now want to cancel. We have tried for two weeks to cancel. He does not have his own Microsoft account. He has a child account under my Microsoft account. When I go into my account, the subscription is not there for me to cancel. When I go into his child account, it does not show there either nor on the Xbox site but it does show in his Fortnite profile that Fortnite Crew subscription is active. I tried the Microsoft web page but there is NO way to cancel. I also cannot cancel on Epic Games. I hope someone can help me as I keep on getting the Virtual Agent and no call back or assistance from a living person.

Did you ever resolve this. I am having the same problem

Hi there! This is Virginia O.

I understand that you want to cancel your Fortnite Crew subscription.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

To be able to cancel the Fortnite Crew subscription you have to go to this page and make sure to sign in the account that has the active subscription: https://account.microsoft.com>; Services and subscription.

If the subscription isn't showing up on the account you are logged in, it means that Fortnite Crew subscription wasn't purchase in there.

Kindly review your other accounts because one of them might have the active Fortnite Crew subscription.

Thank you for your cooperation.

Hey Comic,

Thanks for your post, just to clarify are you asking about unsubscribing from Xbox Live Gold?

If you are referring to Xbox Live Gold please check out the following link to do so:

How to cancel your Xbox subscription

I hope this information helps, thanks again.

I want to log out of the forum and do not receive more mail. In the mail you receive it says Unsubscribe: On the question, select the ellipsis (...) and then select Unsubscribe. I do not understand where
and how?

Hi Benny V, I'm an independent advisor and I'll be happy to help you today. My name is Khaji

I'm so sorry you're going through this. Here are the steps to cancel your Fortnite Crew subscription:

Log in to your Epic Games account

In the top right corner, select your username

Click the Account tab

Navigate to the Subscriptions section in the left-hand menu

Find your Fortnite Crew subscription and click on the gear icon

Select the Unsubscribe option and complete the confirmation messages.

Thank you so much for your patience and understanding! If you need anything else, don't hesitate to contact us again.

This response has been automatically translated. As a result, there may be grammatical errors or strange expressions.