Hi, I pre ordered resident evil 7 and it hasn't been checked off on the pre order three games ...

l Karlos 1979 l · Dec 22, 2016

I pre ordered resident evil 7 and it's saying I preordered skyrim on the preorder 3 games reward and for some reason it's not including skyrim in the punchcard and resident evil is not showing that I pre ordered it.

I don't want to miss out on the 15,000 points so is there a way to fix this please?

:)

NazarusUnbound · Dec 22, 2016

Pre-order Punch card

I have pre-ordered 3 of the games on the Pre-Order punch card reward. (Resident Evil 7, Halo Wars 2 and Mass Effect: Andromeda)

But the page only shows me as pre-ordering Resident Evil 7.

So at the moment it looks like I won't get the rewards points for pre-ordering these games.

Any help?

Thanks

juju20 · Dec 22, 2016

Punch card not registering last title pre ordered

Hi I pre ordered Resident Evil 7 as my last game for my pre ordered punch card and it has been a week I have not seen can you explain what is going on and fix it please thank you for you time.

Smwutches · Dec 23, 2016

You'll want to post in the Xbox Rewards Questions forum so support can check the Skyrim purchase, but per the terms of the offer, Resident Evil won't complete the offer until it's release in January.

Smwutches

You'll want to post in the Xbox Rewards Questions forum so support can check the Skyrim purchase, but per the terms of the offer, Resident Evil won't complete the offer until it's release in January.

XBLRewards8

Hello joejoe 69,

We only see two pre-orders of eligible titles during the offer period for Resident Evil 7 and Dead Rising 4. Since that offer requires three eligible pre-order purchases, you did not complete the offer.

XBLRewards8

Hello JIMZ32TT,

From our FAQ:

When will I receive my Rewards Credits?

Your punchcard should update within 96 hours of your pre-order. However, you will not receive your Rewards Credits until 96 hours after ALL of the games you pre-ordered have released. If Resident Evil 7: Biohazard is one of your chosen titles,
you will not receive your Reward until 96 hours after the game’s release date on January 23, 2017.

Since your third punch is from your pre-order of Resident Evil, you will receive those Credits around the end of January. Your purchase of Skyrim was not a pre-order, and did not award a punch, so without the Resident Evil punch you are at two out of three
punches.

XBLRewards8

Hello SteadySphere,

Only purchases made within the offer period are eligible for the offer. Since your pre-order of WWE 2K17 was made before the offer was created, it was not eligible for this offer. Regarding your missing punch for Resident Evil 7, from our FAQ:

When will I receive my Rewards Credits?

Your punchcard should be updated within 96 hours of your pre-order. However, you will not receive your Rewards Credits until 96 hours after ALL of the games you have pre-ordered have been released.
If Resident Evil 7: Biohazard is one of your chosen titles, you will not receive your Reward until 96 hours after the game’s release date on 23 January 2017.

XBLRewards8

Hello jeff1205,

Your Resident Evil purchase is not punching. As mentioned in our FAQ:

When will I receive my Rewards Credits?

Your punchcard should update within 96 hours of your pre-order. However, you will not receive your Rewards Credits until 96 hours after ALL of the games you pre-ordered have released. If Resident Evil 7: Biohazard is one of your chosen titles, you
will not receive your Reward until 96 hours after the game’s release date on January 23, 2017.

Therefore it is too early to receive a punch for your purchase of Resident Evil 7.

Hi, I pre ordered resident evil 7 and it hasn't been checked off on the pre order three games ...