Hi, I have an Xbox Series X and I ran into a bug in recent updates

Ter Terminator · Feb 21, 2023

Hello, it's been about a year since I bought the Xbox Series X console and I haven't had any problems so far. But since the recent Xbox updates, it has been almost a month since I encountered the problem of the sound being cut off, and there is no solution for it. In this case, when you enter the game after an hour, when you return to the home menu, there is no sound, and even in other games, the sound of the speaker is completely cut off. But it is interesting to know that the sound is completely connected to me in hands-free mode. I tried every hardware and software solution and unfortunately none of them worked. I was hoping that this problem would be solved in the February update, but to my disappointment, this bug still exists for me and even with the factory settings, it cannot be fixed. Please report this problem to me or solve this problem in the next update, thank you.

:)

OpticRJames

Please follow the step-by-step sequence below.

1. Press and hold the Xbox button , and then select Report a problem to launch the Report a Problem app.

2. Select Report new problem.

3. If you’re experiencing an audio or video issue, you can provide additional info and diagnostics to your problem report by selecting Reproduce with advanced diagnostics. Otherwise select Continue with standard diagnostics.

Note If you select Reproduce with advanced diagnostics, continue with the instructions that are found in the section, “Report a problem with media tracing.”

4. Choose the most appropriate category and subcategory from each dropdown. If you’re not sure what to choose, make your best guess.

5. If you have a screenshot or game clip with your issue, ensure that Include screenshot or Include game clip is selected.

6. You may be prompted to complete your report another way:

If you select Use another device, you can use your mobile device to scan the provided QR code and continue from your device. This is helpful if your problem report has a lot of details that typing with the virtual keyboard on console may prove difficult.

If you select Continue on console, you can continue through the steps in this section to submit your issue from your Xbox console. You can use a USB keyboard, the Xbox Chatpad, or the Xbox app on your mobile or Windows device to submit the details of your report.

Note If you’re using a virtual assistant such as Cortana or Alexa, bring up the keyboard for each text field, and then press the View button to use voice-to-text.

7. Enter a short title for your issue.

8. Enter a description of your issue. Consider the following questions when deciding what details to include:

What is the problem or unexpected behavior?

What steps did you take to encounter the problem?

What additional software, hardware, or accessories were you using when you encountered the problem?

Were there any specific error codes or messages you saw when you encountered the problem or behavior? If so, what did it say?

9. Select Submit. It can take several seconds for your problem report to send.

Ter Terminator

Yes I understand and thank you very much for continuing to help me. If it is possible, give me a step-by-step tutorial on how to use this application on the console, so that I can properly present my problem to the engineers.

OpticRJames

Hi, Ter. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

I'm really sorry about the issues you are experiencing with the console right now. What I can recommend here is to report the issues using the report a problem app so that they can investigate it on their end. Please do the steps below to download it.

Press the Xbox button  to open the guide, and then select Store.

Select Search, and then enter Xbox Report a Problem in the search box.

Choose the app from the search results, and then select Download.

Follow the instructions in the section “Report a new problem” to submit your problem report.

Ter Terminator

Thank you very much and I am very happy that you guided me. I will follow your instructions exactly

OpticRJames

I really wish that I'm able to report it for you but using the report a problem app on the console itself is the correct way of reporting it, the Engineering team will review your report on their end after that.

Hi, I have an Xbox Series X and I ran into a bug in recent updates