“Hi, I have an issue with my controller

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox controller.

Just a gentle reminder that we are only Xbox gamers just like you here in the community. We are not Microsoft employees and we do not have tools to access any Microsoft System.

I'm afraid the warranty replacement service order is the only option if you want to have your controller fixed/replaced:

https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty

That being said, you may coordinate this directly with Microsoft Xbox Support for further assistance as they have the tools and resources to properly investigate this:

https://support.xbox.com/en-US/contact-us/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Yes I'm submitted but I'm waited for 2 weeks but no one answered me :/

Hi Punsifer!

To confirm, did you submit the account reinstatement form?

Please note that it could take few days or more before it gets reviewed by the Microsoft Team depending on the volume of cases they receive.

I discourage you to send multiple tickets as it will only delay your case.

Sure. I appreciate your patience and time here in the community.

You take care!

I understand. I am not really sure how long but it would be best if you keep waiting. Do not send another ticket because it will delay your case. Just make sure to check your mailbox including spam/junk folder.