Hi i created a new gamer tag and my old gamer tag is right under it can someone help me fix...

Thanks, I appreciate you getting back to me but that isn’t helping.

Maybe I’m not explaining this right.

I restarted my console this morning when I signed back in I didn’t read things correctly and used my email and password to sign in and then started with a new gamer tag with the same email as my old gamer tag.

Now when I sign in it’s my new gamer tag that pops up. I tried deleting the new tag off my console and resigning in but again the new gamer tag pops up.

There is no option to look for tags associated with the same email???

All my purchased games and game pass is associated with my old gamer tag. How do I get my old gamer tag back with this email and onto my console???

Thanks, I appreciate you getting back to me but that isn’t helping.

Maybe I’m not explaining this right.

I restarted my console this morning when I signed back in I didn’t read things correctly and used my email and password to sign in and then started with a new gamer tag with the same email as my old gamer tag.

Now when I sign in it’s my new gamer tag that pops up. I tried deleting the new tag off my console and resigning in but again the new gamer tag pops up.

There is no option to look for tags associated with the same email???

All my purchased games and game pass is associated with my old gamer tag. How do I get my old gamer tag back with this email and onto my console???

You had to have used a different email for the new account. Its simply not possible to have two accounts under the same exact email.

If you tried it would say the account already exists

Hi.

So the gamer tag associated with my email (the adult) is there to stay or can I delete that gamer tag and create my own? Then I could create a new profile for son #1 and a new gamer tag.

I have figured out/created a new profile and gamer tag for son #2.

So I would like to:

change the gamer tag that is connected to my email account (the adult).

If possible I would like to keep my son's gamer tag and just move it to the email account/profile I created for him... (I'm pretty sure you said I couldn't do this but just checking?

For some reason my new gamer tag linked itself to my old gamer tag email address. I don't know how to change that and to link my old gamer tag back to my Microsoft account. I believe that's why I cant play as my old game tag. Is there a way to fix that?

Hi Shaah! I'm Rostom, an Independent Advisor. I will be glad to help you here.

I believe that's normal. Our old gamertag under the old gamertag system is still in use by other games such as 360 games and other games that don't support the new gamertag system.

You can change the old gamertag by going to https://social.xbox.com/ChangeGamerTag and if you tried to update your gamertag to a new one, you could see the option to customize the old one there.