Hi I can't login with my live account no more what can I do to get my profile back

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Did you forget your log in info or what is the issue exactly?

Hi Guys,

My Gold Live account disappeared !!! My login is [Mod Removed] and I'm logged in but is not recognizing my Gold Live Account. What can I do?

Best Regards,

Leonardo

To clarify, my console is connecting to xbox live and the internet just fine when in network testing, but as soon as I try to redownload my profile about halfway into loading it says this console can't connect to xbox live OR there's a problem with the credentials you're using to login

I changed my microsoft password and even put my xbox serial number to my account, still can't get it to log in.

I have no idea what to do, I just wanted to play Diablo.

But how do I login to my account on the xbox if I can't download the profile to it?

I checked my brothers free account after aggreeing to the new terms of service for that account so I could get on live with it for testing purposes and it went on successfully no error messages at login.

I just installed the second system update on 2/23/2012 and after installing that update my profile no longer displays the content error message at login.

I have logged into my profile twice since doing the second update and both times were successful.

I came down with some upper respatory bug thats going around and can't get out of the house for the next couple of weeks at least unfortunatley.

I'll try to get over to my cousins house so I can check my console on his network but I wont be able to do this until I get over this infection.

Thanks again.