Hi I am getting this error while trying to login my xbox ONE. I am confident, my PIN is...

Thank you.

I have resolved the issue using your guidelines (almost).

Highly appreciate your support 🙏 👍 🙏

Here is the screenshot

Hi Biddyuth, my name is Joel, I'm here to help you with any problems or questions you may have.

Biddyuth, It is frustrating that this is happening to you, however I invite you to follow these steps to try to solve your problem:

1. Delete your console account

*Press the Xbox button to open the guide.

*Select Profile & system > Settings > Account > Remove accounts.

*Select the account that you want to remove, and then select Remove to confirm.

2. Restart your Xbox One console

* Press the Xbox button on your controller to open the guide.

* Select Settings.

* Select all configurations.

* In Account, select Restart console.

* Re-add your account to the console

* Press the Xbox button to open the guide.

* Select Profile & System > Add or switch > Add new.

* Enter the email address for the Microsoft account that you want to add, and then select Enter.

*** Important Make sure that you do not select Get a new account, unless that’s what you want to do. If you select this, you’ll create a brand-new Microsoft account.

Please note that this is a public forum, I will respond to you in a short period of time as far as possible apologizing in advance for any delay in replying. I am simply a user trying to provide information and knowledge that may be useful to others.

Regards

I was trying to do that.

I sign in to PC with his account and tried to open MSStore/Xbox launcher with my credentials. It asked for password than for PIN. PIN was not recognized [I am sure this is correct PIN]

Try using your Son's pin at that screen... I know, you're going to tell me it is your email that is shown... how could his pin work in that dialog box??

Don't ask me how/why, but it should. That is what I had to do to add MY store account to my kids login.

Hi, thank you for the advice but it specifically is not asking for an Xbox pin, and will not let me enter more than four digits when prompted for my non-existent pin. Whenever it says my pin is incorrect, it explicitly tells me to change my pin through Windows Hello. Everything that is going on here is all on Windows computers. No consoles are involved. I can't get a screenshot at the moment as the computer that's been having the error is currently in use and I cannot get access to it, I will edit this post or reply to it with a screenshot when I am able to get to it. A quick rundown of the situation is as follows:

There are two computers upstairs, one with Gamepass Ultimate, one without

We are trying to put the Gamepass Ultimate account onto the computer that does not have it.

When trying to sign in, the Xbox PC app asks for a Windows Hello Pin that does not exist

There is no possible way to bypass this pin, and no pins work, as no pin exists.

We try logging a different account onto the computer, it asks for another pin that does not exist.

App thinks its a dictionary attack and locks us out of the Xbox PC app

We just want to get my account onto a new computer, that's all we want, but it's asking for login info that doesn't exist