hi how can i fix this?

Hi there!

Sorry to hear about what happened. This is clearly not the situation I want you to be in. Just to set your expectation, due to our account safety and security, only us the account owners have the ability to recover or verify the ownership of our accounts based on the security information we setup on our accounts.

If you knew the current email of the account you're trying to get back into, you may try to reset the account password through https://account.live.com/pw
***Make sure to sign out any account signed in to https://account.microsoft.com website before starting an account recovery.

If it doesn’t work, try to fill out the account recovery form on https://account.live.com/acsr

You can learn more about the procedure and some tips through this link https://support.microsoft.com/en-us/account-bil...

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help with your console problem.

If you just recently purchased your console, this means that the previous owner had this console already banned and sadly, if the console is being banned permanently, this cannot be played online. I would suggest to have this returned instead since you cannot do anything about this anymore once the console is banned

Hi FlayzzMansilla, I'd love to clarify.

Sorry to hear that a charge caught you off guard, however, I strongly suggest checking your other accounts if you have any and or asking your friends or family members who might have used your payment method.

But if none, your best option is to reach out to your bank and let them know about the unauthorized charge so they can block this for you and revert the payment for you. They can also provide you with a new card to help prevent this from happening again.

Thank you, let me know.

For information about your suspension and to see about submitting a case review, you would need to go to http://enforcement.xbox.com Investigations can take time, so the suspension
could be for something that took place days ago.

Try removing the account from the console, doing a hard restart, hold the power button for 10 seconds while the system is on, and then re-adding the account.