hi help get my in to my emails

Hello Daniel Davies2,

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.











Thank you for understanding.



Respectfully,



Microsoft Community Moderator

Hello Daniel Davies2,

We appreciate you for sharing this with us and welcome to Xbox Forums.

Based on the information you provided, it appears that cannot get back into your emails since you don't have the same number. With this issue, you also confirmed that you have done submitting an account recovery request however, it won't let you to do so. We greatly appreciate you for the time and effort you put into this.

Just to set proper expectations, Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can.



Before we proceed, I will be asking you few questions that would help us understand the issue further and this way, it may be a great help to check and see any possible tips that we can apply to be successful on this.

• When was the last time you have accessed your account?
  
• Do you have two-step verification enable for your account?
  
• May we know the reason of losing access to the number associated with the account?
  

In the meantime, let's try to reset your password using the email address associated with your Xbox account.



To reset your Xbox password using your email address, please follow these steps:

1. Go to the Xbox sign-in page at https://account.xbox.com/en-us/Account/Signin.

2. Click on "Forgot your password?" below the sign-in button.

3. Enter the email address associated with your Xbox account and click "Next."

4. Follow the prompts to verify your identity. This may involve entering a security code sent to your email or phone number, or answering security questions.

5. Once you've verified your identity, you'll be prompted to create a new password.



If these options doesn't work, you may go ahead and proceed with processing an account recovery request again from your end through this link: https://account.live.com/acsr. This time you can check this link for you to see some helpful tips that we can apply to the next request we will be submitting from your end: Help with the Microsoft account recovery form - Microsoft Support



Additionally, you can also visit this link from your end as reference: Reset or recover your lost Microsoft acount password



I hope this helps! Let me know if you have any other questions or concerns.



Kind regards,



Microsoft Community Moderator

The gamertag shown is my son's. I used my email address but that is his tag/account. Thanks for getting us some help with this.

Hi Martin, my name is Jhon, and will be a pleasure help you Was the email change you made recent? or recovery? Best regards Jhon

Hi Jhon, there have been NO changes to my account whatsoever. I used my daughters email so I could get access back in to the account. The account is still under my original email address

Cheers

Hi all Thanks for help, my xbox console slim not in xbox live - X Darth Singh X, not have email and password but never get any email and password. Think want get new email with put old gamertag?