Hi Folks, Need help with upgrading a gifted version of an Xbox game - i Bought the game...

Discus and support Hi Folks, Need help with upgrading a gifted version of an Xbox game - i Bought the game... in XBoX Games and Apps to solve the problem; The deluxe version of this game includes Xbox One also. How can i upgrade it? Additionally it does not give me an option for a refund since it was a... Discussion in 'XBoX Games and Apps' started by Rachit Saxena1, Dec 27, 2023.

  1. Rachit Saxena1
    Rachit Saxena1 Guest

    Hi Folks, Need help with upgrading a gifted version of an Xbox game - i Bought the game...


    The deluxe version of this game includes Xbox One also. How can i upgrade it?

    Additionally it does not give me an option for a refund since it was a gift. The game is Hogwarts Legacy.

    For some reason i cannot contact customer service because everytime i fill out their online questions on what my issue is - it tells me that no phone support or chat support is available for this.

    Thank you for any help on this.

    :)
     
    Rachit Saxena1, Dec 27, 2023
    #1
  2. Smwutches Win User

    Hi Folks, Need help with upgrading a gifted version of an Xbox game - i Bought the game compatible with Xbox X|S rather than Xbox One.

  3. Smwutches Win User

    Hi Folks, Need help with upgrading a gifted version of an Xbox game - i Bought the game compatible with Xbox X|S rather than Xbox One.

    There's no way to just upgrade versions. The correct version would have to be purchased.
  4. Rachit Saxena1 Win User

    Hi Folks, Need help with upgrading a gifted version of an Xbox game - i Bought the game compatible with Xbox X|S rather than Xbox One.

    There's no way to just upgrade versions. The correct version would have to be purchased.
    Well, that's frustrating - thank you for letting me know.

    Any idea if it is possible to get a refund on a gifted game or any way to contact customer support to explain the situation and request this? Thanks
  5. ngocphi Win User

    Hi Folks, Need help with upgrading a gifted version of an Xbox game - i Bought the game compatible with Xbox X|S rather than Xbox One.

    Which edition did you buy

    There is two

    Legacy and legacy gold

    Legacy had both

    You just need to find the xbox one copy in yoir ready to install library

    Gold only I'd next gen
  6. Rachit Saxena1 Win User

    Hi Folks, Need help with upgrading a gifted version of an Xbox game - i Bought the game compatible with Xbox X|S rather than Xbox One.

    Which edition did you buy

    There is two

    Legacy and legacy gold

    Legacy had both

    You just need to find the xbox one copy in yoir ready to install library
    I bought this version - https://www.xbox.com/en-in/games/store/hogwarts-legacy-xbox-series-x-s-version/9mt5nj5w7b8z

    Should have bought this one - Hogwarts Legacy: Digital Deluxe Edition - https://www.xbox.com/en-IN/games/store/hogwarts-legacy-digital-deluxe-edition/9MW10GX140N1/0010

    Thank you for helping out.

    Thanks
Thema:

Hi Folks, Need help with upgrading a gifted version of an Xbox game - i Bought the game...

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