hi all my xbox 1 with no disc thing is stuck on a troubleshoot screen where if. i click any...

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

Please proceed to do a power cycle to fix the issue

1. Turn off your console by holding the Xbox button  on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button  on the console or the Xbox button  on your controller.

If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Important If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

If your problem persists or the problem is fixed please let me know!

Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Its impossible for me to go reset and keep games and apps because I am stuck on the troubleshoot screen. in which it doesn't allow me to do that for whatever reason. I also cant go back to the normal home screen and reset there because I am literally stuck on the troubleshoot screen. I cant just reset my Xbox and go back because it automatically puts me into the troubleshoot screen.

I did try solution 1 but it put me back onto the troubleshoot screen.

Any Ideas so I don't have to remove everything?

Hi there, the thing with this controller issue is that i can't access any menus on my xbox at all as it rapidly scrolls up to the point where i cannot navigate the xbox home screen. Thanks

Hi Doronel,

I suggest you to run the app troubleshooter and check.

1. Press Windows Key+X.
2. Click Control Panel.
3. Select Troubleshooting.
4. On the left pane, click on View All.
5. Click on Windows Store app to run the troubleshooter and follow the on-screen instructions.

I hope this helps ^‿^

I haven't tried yet. I seem to have misplaced my flashdrive somewhere u(luckily I didn't have anything important on it)so i will go buy another one tomorrow.

I'll try tomorrow and check-in with you guys with the results