Hey, so I lost my Microsoft passwrd

Hello this is Virginia O.

I understand that you want to recover your account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

Please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

To set your expectations properly, when 2FA is enabled and you no longer have access to the email linked to it, it is unlikely that the account can be recovered.

A friendly reminder, I am an Independent Advisor and I don't work for Microsoft which is why I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us to seek further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

Hi there! Sorry to hear about what happened. This is clearly not the situation I want you to be in. Just to set your expectation, due to our account safety and security, only us the account owners have the ability to recover our accounts and verify their ownership. Even a Microsoft Support cannot recover our accounts on our behalf because they're protected by the security information we have setup on our accounts which we only have access to.

Did you mean that your Gmail address was removed from your original account? If so, you cannot use your own email address to recover your account. You must know the current email address of your account to start the account recovery process. Without it, we cannot start the recovery process because it's the primary key of our account.

Check the current email address of your account from your console.
Press the Xbox button to open the guide.
Select Profile & system > Settings > Account > Sign-in, security & PIN.
Under Show on Home, you'll see the email or phone number you use to sign in. If you enable this setting, this account info will be displayed on your Home screen.

If you knew the current email, you may try to reset the account password through https://account.live.com/pw
***Make sure to sign out any account signed in to https://account.microsoft.com website before starting an account recovery.

If it doesn’t work, try to fill out the account recovery form on https://account.live.com/acsr

You may also use the Microsoft’s interactive tool here https://support.microsoft.com/account-billing/h...

Hey there Philip.

Here is a link to details on lost password from Xbox.com

https://support.xbox.com/en-US/my-account/microsoft-account/lost-password-solution

You should try to locate that email in some way, either through friends or family who remember it or who have received emails from that account. You cannot change the privacy settings and restrictions of a child account without being the organizer of the family group, nor can you recover an account without knowing the email, due to obvious privacy policies.

thanks , but my point is that i dont even have the old email and I couldn't see the email from family app it doesn't allow me to show the emails