Hey I claimed minecraft in 2019 long ago but now I can't play it says I don't own it why...

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

We need to make sure that the license is under your account by signing in to https://account.microsoft.com/billing/orders and then locate the transaction from there. It should be stated as “completed”.

Hello sir I am a Xbox Ambassador and gamer. I'll be happy to help on your case.

Please make sure that you are using the account you bought Minecraft: Bedrock Edition with. Log into that account, then download the new launcher for Minecraft (links below). It is a all-in-one launcher for Minecraft: Java, Minecraft: Bedrock, Minecraft Dungeons, and the upcoming Minecraft Legends.

Once you download the launcher, select Microsoft login, and log into the same Microsoft account that you bought Minecraft: Bedrock with. Then, click Minecraft for Windows, and click "Install" or "Play"

I hope your problem is solved, and if it is, please kindly mark this thread as answered and give my reply an upvote. Have a nice day!

Hi Aaron. My name is Kyle and I'm an independent advisor.

What device are you trying to play Minecraft on?

If you are using a Windows PC, please ensure you are signed into the Xbox app and Microsoft Store with the account which owns the game.

Also, please let me know of any troubleshooting steps you may have tried so far, and provide screenshots of this issue if possible.

Thanks,
Kyle

Oh, nevermind. It turns out that I’d already installed it with game pass but it expired, causing me to not be able to play Java. I’d already bought Bedrock, so I think the store thought I’d purchased the bundle. We’re all good now

Hi Tyler, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Please, open the Microsoft Store on your computer.

Then, click on Library > Games.

On the far right corner, click on the drop-down menu and uncheck "Show only installed Apps".

I hope this helps.