Hey guys, ive preorder call of duty modern warfare 2 vault edition, and says i don't own it.

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Daniel, Let's confirm your purchase first, friend.

https://account.microsoft.com/billing/orders/

See if your order is listed here. Make sure you are using the email that made the purchase (DO NOT send the email here, it is not allowed)

Open it, and see what is in the Status. If it is completed, or another word

After confirming, in the console do these processes

Alright, let's try this here then

Press and hold the power button on your Xbox for 10 seconds, wait for it to turn off. Unplug it. Now wait 1 minute before turning it on.

Configuration>Network>Advanced Settings>DNS Settings>Manual>Primary 1.1.1.1 and Secondary 1.0.0.1

Press the Xbox button to open the dashboard.

Select System > Settings > System > Console Information

Select Reset Console.

Restore and keep my games and apps.

Rest assured, you won't miss games or saves

When asking to pull settings from an old xbox, put no

You will have to log in your accounts again, that's all

Open the panel by pressing the Xbox button in the center of the controller.

Scroll right on the panel to the System area.

Select Settings.

Select Network.

Select Network Settings.

Select NAT Test Type.

Tell me what appears on this test, please

Send me the NAT result, and the answer if you have solved your error, please

I remain at your disposal if you have any further questions.

Hi dérek, i can confirm it says complete with the link you just sent me, done the test it says nat type is open right now, and check to see if it had work, it is still giving me the option to buy it, despite the order saying i had bought it and had been complete, not sure what to do from here.

Right. As you have already performed all the procedures, I advise you to delete the game and download it again directly from your library

And then configure your network. Because the console is not getting online validation of the license

So you just need to configure your internet devices now.

They are unconfigured, so have access restrictions, causing these errors.

If you do not have knowledge, I advise you to contact the ISP that they will do for you

set a fixed ip for the console/PC, open the ports described below, disable and enable the UPnP function and disable the modem firewall, if you have a modem and a router the process has to be done on both devices.

Put console/PC IP in DMZ zone.

Port 88 (UDP)

Port 3074 (UDP and TCP)

Port 53 (UDP and TCP)

Port 80 (TCP)

Port 500 (UDP)

Port 3544 (UDP)

Port 4500 (UDP)

You can ask ISP(Internet Service Provider) for help

Thanks mate seeing some other question some saying you can't, have a good day

StuartATrueRed is actually mistaken. You cant

per https://www.xbox.com/en-US/games/store/call-of-duty-modern-warfare-iii-vault-edition-upgrade/9PK2J9GDNWW3 it says:

"Call of Duty®: Modern Warfare® III digital Cross-Gen Bundle required to redeem upgrade content. Sold separately."

Hi, I found that strange… what edition was the one that you purchased?
Vault or Cross-gen?

In the meantime tell me, if you go here and sign in with the account that owns the game. Are you able to see an “install” button? Or just “buy”?

Vault:
https://www.xbox.com/games/store/call-of-duty-m...

Cross-gen
https://www.xbox.com/games/store/call-of-duty-m...