hey, can i send in a controller for design labs rather than buying a new one? Or is there a...

No they're not set up for that

Hi HiddenTiger21,

Thanks for reaching out to us in the forums with this question. When it comes to the shipping of a Design Lab controller, it may take a bit longer than a standard controller shipment. This is due to the customized nature of each controller to the specifications
made by the individual who ordered it. Once the order has been made and it is ready to ship, you'll receive an email containing tracking information. Here are a couple of great support articles that can help you out:

Xbox Design Lab and Xbox Design Lab controller help

Xbox Design Lab controller FAQ

I hope that this helps out!

The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox Design Lab and Xbox
Design Lab controller help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.

Is there really no possibility to buy a Design Lab controller with my Microsoft/Xbox gift card balance? Maybe thru the Xbox support?

I redeemed 100 bucks just for that controller, but waited for new e3 announcements concerning new Design Lab options. Announcements came, but now the money is frozen. I'm not buying digital goods, collector here... so I am kinda screwed 🥺

Hi,

The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox Design Lab and Xbox Design Lab controller
help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.