Hey Advocacy Team!

Been waiting 96 hours for contact from you. You site is broken for my zip code and it has totally locked my account out from making purchases. First I was told to just "try again later", then I was told the problem was my fault, then was told my account
would probably unlock itself in 24 hours. Then after waiting 48 hours an not hearing from you, I contacted again. I was told I should hear back from you guys in a matter of hours. Well guess what, it's been 48 more hours and still nothing. When are you
going to contact me and fix YOUR issue???

:)

 

Can not buy a game from computer

Hey there jmahri!

I see you're in touch with the Advocacy Team. That's great because they're going to be best suited to help you moving forward. Let us know how things go with the Advocacy Team! =)

 

Advocacy team

Because their useless too tbh. I have escalated my complaint to Kathleen Hogan now and finally its being dealt with and took seriously by them. Thanks for the advise though

 

Reference number [Mod Removed].

 

and reference number [Mod Removed].

 

The advocacy team do not post on these forums and reference numbers are only used by phone and chat support and should not be posted on the forums. You will need to continue working with phone support to fix your issue.

 

Hey there, ItsLunchBOX! I'm very sorry to see the situation that you are in right now! I completely understand the frustration of not being able to make purchases when a system doesn't let you update your information.

I've gone ahead and bubbled your information up to the appropriate teams based on what you have provided here. Please make sure your contact information is accurate on your account.

You are more than welcome to keep us updated here on the forums. I do hope that we can get your account back in working order.