Help xbox series x remote play black screen bug

I recently got my Series X, same thing happens, remote play doesnt work when TV is off, after spaceship loading screen, it goes to black screen, then after a minute or so, it disconnects.

Only difference for me is that, PC, Android and iOS doesnt work.

When TV is on, it works perfectly, what gives?

Hello Geri,

As I described in my opening post:

"My problem comes, when I launch the XBOX APP on laptop, then I click on the consol icon between the bell and my profile name, I select my xbox series x, and I do not see that nice green rocket as loading screen, but i get an endless black screen. Also no error message, no audio, no video, nothing, just a black screen. (last time i let it go for 4 hours, came back still black screen)"

If you need, I can attache a screenshot of a black screen, but I do not believe that this will lead to anywhere.

If needed I can attach a screenshot of the XBOX APP in Windows where I click, but I hope my description above explains well.

Now that I was able to manage remote play with the old xbox one, i am quite sure there is some error in the xbox series x. However I am not 100% convinced, because both consols are reachable for remote play from the XBOX APP IOS version from my Apple Iphone.

Please let me know what you need to narrow down the problem.

Many thanks!

Cheers,

Robert

I changed my home console to my Series X as suggested (I normally have my older One X as "home" since my kids play it without me being logged into it, I am now down to only 1 out of 5 home transfers available). It did not help. It did not change anything. Only my One X is showing up in my console list for remote play. I have even done yet another system reset (keeping games and apps) after that.

Other things I have tried today (based on suggestions I've seen elsewhere for this issue), none of which have helped:

- Change to an alternative MAC address, reboot.

- Restore to original MAC address, reboot.

- Manually change system name, reboot.

- Change to a different network port, reboot.

- System reset and use my android tablet instead of my android phone during the setup.

I still think this issue is possibly something with my account on Microsoft's side but I am willing to try more suggestions in order to "trigger" the remote play/remote access option for my Series X again. Something is not triggering the remote play/remote access to my Series X on my account. If I go to xbox.com and search for a game that I own in the web version of the Xbox Store, I get the option to "Install to" but it only shows my old Xbox One X, my Series X is no longer listed their either (it was until two days ago). Also, some limited connection between the Windows Xbox app and my Series X does work. If I try to manually add my Series X through the Windows App, the Windows App tells me to turn on and log into my system. It can tell when I do this with my Series X and goes to the next pop up telling me to press enable on my system. If I had remote play disabled on my Series X, I do get the pop up screen on it telling me to enable remote play. I do this and run through the text (everything passes) but then the sequence stops here. The "press enable" pop up screen in the Windows app does not close on it's own. If I manually close it and restore the process it quickly and automatically progresses through the first two pop up screens (turn on/log in, and then the press enable one) and stops with a "something is wrong, try again later" screen. This shows that there is some amount of data passing between my Windows PC with the Xbox app and my Series X and is why I believe that this problem I am having is outside of my home and something on Microsoft's end with my account but I am willing to try more if there is something I missed and/or did out of sequence.

I mean, I play on Xbox series x but my mic on remote play Xbox app will not unmute

Have you went through the steps of turning on remote play on the console? What are you using to use the remote play options ie: computer, laptop, tablet or smartphone? You have to go through the settings to set it up. You can follow this link and it will give you step by step instructions:

How to Use Remote Play on the Xbox Series X and S | Digital Trends