Help XBOX ONE account/recovery of account

Discus and support Help XBOX ONE account/recovery of account in XBoX Accessibility to solve the problem; Hi there, Not sure I can get this solved without someone on a call, or at least direct messages, but since the xbox.com/help site will only route me... Discussion in 'XBoX Accessibility' started by GethWho, Aug 25, 2022.

  1. GethWho
    GethWho Guest

    Help XBOX ONE account/recovery of account


    Hi there,

    Not sure I can get this solved without someone on a call, or at least direct messages, but since the xbox.com/help site will only route me to articles, and refuses to let me get a contact number or a webchat, I'm left with forums as only avenue forwards.

    The problem we have is difficult to fully explain, esp. since most of the things done were a combination of my partner and my son trying to fix things while I was out, so I (and they) don't have all the detail on the problems.

    the current problem we have - for the XBOX ONE which is no running, we have forgotten both account, login and most of the user details. I created a new profile, so the family can play games which we have discs for, but our XBOX LIVE and GAMEPASS and other details are not available. So all digital purchase, skins, progress for the boys on roblox, minecraft etc. etc. is currently unavailable.

    To complicate things, we have a 2nd xbox that is separate, has it's own account - that's all fine but we are unsure about which account is where when we try and go back through details.

    When I go to emails where if confirms XBOX LIVE purchase, and then "manage profile so I can try and work backwards from that, the profile shows no purchase, which is clearly wrong.

    Thanks for subscribing to Xbox Live Gold.
    Your subscription was successfully charged on Friday, May 7, 2021. Your recurring billing is scheduled for Saturday, May 7, 2022.
    Recurring billing will happen every 12 months at £49.99 including taxes. You can see your subscription information, change how you pay, or cancel any time to stop future charges.


    from the profile that In click the link in the email to get to:


    Help XBOX ONE account/recovery of account [​IMG]


    but I have emails with orders:


    Help XBOX ONE account/recovery of account [​IMG]


    :)
     
    GethWho, Aug 25, 2022
    #1
  2. Georges C. Win User

    Help XBOX ONE account/recovery of account - SOLVED

    Hello again, yes you can contact support via chat, but really if you don't remember which email owns your games they won't be able to help you.

    As for having multiple accounts on Xbox One consoles, yes it's possible because you may have more family members using your console, if you're asking about a limit of accounts on a console, I can't tell you for sure, Microsoft was clear at this point.
  3. ngocphi Win User

    Help XBOX ONE account/recovery of account - SOLVED

    No pii laws prevent it

    You must fill out the form as best you can

    Should be noted you need device Id on any account you sign into

    Also you can try and recover the account email but your going to need to pass pii
  4. Georges C. Win User

    Help XBOX ONE account/recovery of account - SOLVED

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello GethWho, by your description all your games were purchased in this account you do not remember the email, do not know how many accounts were created but if they were in the console and were used to buy the games, DLC's etc you will have to remember at least the email of the account so that they can recover it.

    As for physical games there is no such problem because the game license is on the CD, so the game runs on any account that is on your Xbox.

    When to your second console, it looks like it has its own account and has Live Gold subscribed, in case if the purchase history appears empty it is because there were no game purchases on this account.

    Note: Minecraft was purchased on this account or another account, because users recently had to migrate Minecraft accounts to Microsoft.
  5. GethWho Win User

    Help XBOX ONE account/recovery of account - SOLVED

    Georges

    Thanks for the reply, I appreciate it.

    I was wonder if I got someone on a chat/call who could work from my details, but I have been fearing it would be "find the original email address". Stupidly, (for this) I have a lot of different email addresses, so I guess I need to try each different one for reset, and try and create profiles that way,

    Do you know if I can have multiple profiles on XBOX? I'll be googling tonight when off work... but in case there is an easy answer on that
  6. GethWho Win User

    Help XBOX ONE account/recovery of account - SOLVED

    Thanks for the reply, appreciate it.

    I built up list of my email accounts, went through them all, and finally found the right one. I've been able to reset so everything has been sorted now.

    Thanks again to those that replied"
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Help XBOX ONE account/recovery of account

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