Help with Suspending Account

Hi there,

I was wondering if there's any way to put a hold on my Xbox Live account, as I have just under a year left until I renew. My home just recently burned down in the wildfires in Santa Rosa, CA. I lost everything (Xbox One, 2 ext hard drives, TVs) not
to mention ALL of my clothes, and numerous irreplaceable things. I know it sounds petty, but I can't wait to get back to gaming, as far off as it may be. I don't want to lose the XBL gold time I paid for, and just thought this might be a good place to
ask. Thanks for your time.

-Jeff

:)

 

Why did my account get suspended?

Why is my Wicked309Clown account suspended?

 

Suspending unjust account.

Hi my

account was suspended for two weeks 17/05/2015 unjustly for the sake of a

user using tricks in the game call of duty advanced warfare, in a

gaming session this user altered many players in session and wrote to me Give

it my account I refused the day after I was suspended my friend had

contacted me these days saying that he had contacted you and that he had

received an excuse email from the Microsoft service and a two week code

that we can use in the game, The more I would like to

remove the Enforcement and Activity history list that appears to me

cheating Enforcement detail: - this account has used unauthorized

hardware or software or other illegal tools to disturb the gaming

experience of other players. Thanks for the support

 

You can try contacting support to see if there is anything they can do, but generally there is no way to pause a subscription like that. 1-800-4my-xbox or Contact Us | Xbox Support