Help with Gold Subscription

Discus and support Help with Gold Subscription in XBoX Sales and Promo to solve the problem; I am a longtime customer who recently encountered an issue with the renewal of my Gold subscription. My subscription expired in late June. However, the... Discussion in 'XBoX Sales and Promo' started by punchdrunkMMA, Jul 19, 2018.

  1. punchdrunkMMA
    punchdrunkMMA Guest

    Help with Gold Subscription


    I am a longtime customer who recently encountered an issue with the renewal of my Gold subscription. My subscription expired in late June. However, the debit card I had on file was suspended due to fraudulent activity, so I planned on waiting to renew it
    until that was sorted out (and I returned from a vacation). Unfortunately, by the time I went in to cancel the auto-renewal it was too late and the charge was attempted so I could not cancel the request to renew. I updated my payment info today but still could not
    cancel the original auto-renewal request. This is especially disappointing because the 12-month subscription for Gold is currently on sale.

    Is it possible to either cancel/refund my subscription, then buy it again at the discounted rate or have the difference refunded/credited to my account? Please help.

    :)
     
    punchdrunkMMA, Jul 19, 2018
    #1
  2. xiPuRe HateRs
    xiPuRe HateRs Guest
    xiPuRe HateRs, Jul 19, 2018
    #2
  3. omar_
    omar_ Guest
    omar_, Jul 19, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Help with Gold Subscription

    You would need to contact support and speak to billing for assistance. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Jul 19, 2018
    #4
  5. punchdrunkMMA
    punchdrunkMMA Guest
    Thanks! I called the support team and they took care of me. Very impressed with Microsoft's customer service!
     
    punchdrunkMMA, Nov 3, 2018
    #5
  6. punchdrunkMMA Win User

    Help with Gold Subscription

    Thanks! I called the support team and they took care of me. Very impressed with Microsoft's customer service!
  7. Smwutches Win User

    Help with Gold Subscription

    You would need to contact support and speak to billing for assistance. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  8. EggsBoxJuan Win User

    Cancel subscription

  9. HDRoooooorYxIzZ Win User

    How do i cancle my membership?

  10. MoeZArts Win User

    Xbox gold for family

Thema:

Help with Gold Subscription

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