help with gift

Discus and support help with gift in XBoX Games and Apps to solve the problem; friend sent me a gift code that was fully redeemed but the game hasnt appeared on my xbox app, im on windows and they are on xbox and the game was... Discussion in 'XBoX Games and Apps' started by RJ Braun, Jan 25, 2025.

  1. RJ Braun
    RJ Braun Guest

    help with gift


    friend sent me a gift code that was fully redeemed but the game hasnt appeared on my xbox app, im on windows and they are on xbox and the game was insurgency sandstorm

    :)
     
    RJ Braun, Jan 25, 2025
    #1
  2. RJ Braun Win User

    help with gift

    Check what you redeemed at http://account.microsoft.com to make sure what you redeemed is the PC version of the game. If it's the console version, you won't be able to play it on PC.
    is there a way i could return it/trade it out for the pc version?
  3. Gerardo CG Win User

    Help with a gift

    Hi there Hayden, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

    Recently, I have seen that many players are experiencing the same issue when trying to gift the game to other players in their same region, even after verifying that they purchased the game as a gift from the correct store region/link.

    If you are sure that all regions are set up correctly and match your physical locations, I recommend requesting a refund for the gift, as this indicates that the code is not working correctly. You can request a refund through the following link:

    https://support.xbox.com/forms/request-a-refund

    Alternatively, you can choose to buy an Xbox gift card from an authorized retailer and provide the code to your friend to add funds to their account, allowing they to purchase the game manually without any issues. You can also send them the money through an external method so they can buy the game themselves that way.

    Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players. This means we do not have access to any accounts or information about other users.

    I appreciate your understanding and I wish you good luck!

    Kind regards,
    Gerardo.
  4. Smwutches Win User

    help with gift

    Check what you redeemed at http://account.microsoft.com to make sure what you redeemed is the PC version of the game. If it's the console version, you won't be able to play it on PC.
  5. Mistress Sara Win User

    CARTÃO PRESENTE XBOX LIVE

  6. H3PA80R Win User

    profile address

Thema:

help with gift

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