Help with game refund

james ward2 · Nov 25, 2022

So I just bought call of duty 2 for €80 then came across the same game for €30 on the black Friday sale but I wasn't given the option from the main store feel like I've been scammed out of €50 for the same game can anybody help?

I tried requesting a call but just got errors

:)

ngocphi

That promo price lemme guess vault.edition

Now.that would.be correct

If you refund the main game you no longer qualify for the 30 dollar promo

That's not a blackfridays sale

That's the upgrade.price

Meaning you still need the base game vault edition has 2 prices 30 bucks for upgrade and 100 bucks.for the full game plus.vault

Btw.vault.upgrade is.only account specific

Black Friday prices would 've max 20-30 a% off

Not 70

And.iof it lsays vault edition upgrade then no it snot.the.full game

If I were you I'd cancel.it.and read the promo.because it ain't what you Thimk it.is

And yes many people misunderstood this

If you look up on forums.vault.edition 30 bucks is a cod perk.not.the.full.game unless you pay 100 bucks

The cheapest is 58bucks USD

Francia J.

Alright, James. Thank you so much for the update.

It may take 24-72 hours for the refund team to get back to you. Please check your spam/junk mail as well.

Francia J.

Hi James, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

May I ask where were you able to see the promotion? Because you may have been given the promotional price due to owning the game.

Also, you can request a refund by signing in to https://xbox.com/refunds.

james ward2

No the promo was visible I've request a refund and will buy the promo version

Nathan Roberts (SN)

Hey there, HarryNichols

To reach out to the refund team, please can you respond to the email they sent informing you that your request for a refund was denied. You may have to do this for each item. However, doing this will allow you to speak to the refund team directly.

Looking at what you have posted, it seems as though someone else has access to your Microsoft account, or your son's Microsoft account. If this is the case, please make sure you change the password and update security information here: Additional security options

Please check and remove any data that isn't yours. You can also view the sign in history to see who has signed in and from what device. This can be found here: See when and where you've used your account

Hope this information helps,

Nathan

Help with game refund