Help with Digital Download stalling

MarkRaddenbury · Dec 16, 2019

Help needed.

Recently, as in the last few days. My xbox one s informed me I needed to update GTA5 to be able to play it.

I tried to start the download, but “installation stopped” a good few hundred times.

Since then... I have tried the following list of things to get it all kicking off and working. None have worked.

• Reboot console by pressing power button for 10s

• Un-installed GTA5 and tried to do a fresh download

• Cancelled downloads; disconnected wifi and connected direct to router

• Reset console without wiping all data

• Reset console WITH wiping all data

Nothing has worked to re-install GTA5 or any of my other digital downloads.

The only thing that does seem to have worked is the core updates for Xbox have downloaded and updated (Avatar editor etc).

Im at a complete loss as to what I need to do now! Help!!

:)

Jayhab4real

Oh, that is odd then.

Have you tried switching your router off for 5 mins to release your IP address, then get a new one when you switch it back on.

MarkRaddenbury

I did spot that, however, its not just limited to GTA. I also cannot re-download Steep, R6 or BF1

Jayhab4real

Although the rockstar service tracker shows everything is currently fine, they do state they are very busy with queries; could be that a lot of people are trying to pull the update, so server load is being severely balanced / throttled?

https://support.rockstargames.com/servicestatus

onyxishere

Try deleting the app then reinstalling it. Go to My Games & Apps and find the app then press the Menu button on the controller. You can either choose Cancel Install or Attempt Reinstall (names are guesses, I can't actually remember the exact titles).

jfrawls

No, it is a digital download. It has always worked but they released an update about a week ago and it has just never completed. Even though other updates on games work perfectly fine. If I uninstall and re-stall would all my stats be deleted?

Help with Digital Download stalling