Help with accounts

Dr Treye · Dec 21, 2016

Hello, I wrote last week about receiving the wrong mission reward for the upgrade from Xbox one to one s and was told that I had two rewards accounts associated with one email address and this was the likely cause. I was told that this could be fixed by
closing the duplicate account and that the proper 50000 rewards points could then be awarded. This all works fine by me except I never heard back. Do I need to do anything else to make this happen? Cruelest chimp is the reward account I'd like closed. Thanks

:)

thomo · Dec 21, 2016

changing email address associated with xbox

This might help

Transfer Your Gamertag to Another Microsoft Account | Change Xbox Live Account - Xbox.com

SCWB DrySack · Dec 21, 2016

help with accounts

change the code he uses to log on and make him come to you to log him on everytime? might be a hassle but at least you wouldn't get charged

XBLRewards8 · Dec 22, 2016

Hello Dr Treye,

We just needed your confirmation to close the account. We will now close that account and adjust your Dr Treye account for the 50,000. You should see the Credits pending by the end of next week.

Boombaa

Hi,

No one will be able to help for this here, your friend must connect to the Enforcement site and raise a case review if he is eligible.

And by the way as he is responsible for his account, it doesn't matter if someone else was able to use it, the suspension will probably not be lifted.

Smwutches

An account suspension would not suspend any other accounts on the console, but a console ban would. Console bans would not be listed on the enforcement site and there is no way to contact the enforcement team regarding them. You can try contacting support
to see if they can check for a ban and to find out how long it is. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Daft Badger

You can also find a list of support phone numbers here
forums.xbox.com/.../184869.aspx

Daft Badger

There's some steps here
support.xbox.com/.../forgot-microsoft-account-solution you can try to find your email address

or you can contact support here
http://support.xbox.com/en-GB/contact-us

Photonimus

When that happens with the payment options page, it usually means there's an issue that you need to contact support with.

You need to speak with the billing department.

start here
support.xbox.com/.../contact-us

or here
support.xbox.com/.../contact-us

Help with accounts