Help with account recovery

Discus and support Help with account recovery in XBoX Accessibility to solve the problem; My friend has forgotten her password to her xbox account. She has a two step verification on a phone she no longer has. She tried to contact microsoft... Discussion in 'XBoX Accessibility' started by I Remedial I, May 26, 2023.

  1. I Remedial I
    I Remedial I Guest

    Help with account recovery


    My friend has forgotten her password to her xbox account. She has a two step verification on a phone she no longer has. She tried to contact microsoft support but got denied every time. She is getting a new console soon and doesnt want to get a new account where she would have nothing. I will try to stay in contact as much as i can but cant say if ill be able to respond since exams and such. She has tried every old password, creditcard, id and so on. I am willing to speak on phone if needed and provide screenshots of her being on the account aswell as the email its residing on.

    Microsoft support only told me about the option of "reseting password" which is not helpfull at all.

    Pls help.

    @AnyMicrosoftEmployee

    Ps. I will provide the name and email of the account in a private conversation.

    :)
     
    I Remedial I, May 26, 2023
    #1
  2. DeniqL Win User

    Help with account recovery

    Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

    Unfortunately that is the problem with the 2fa.

    It is highly impossible for you to recover your account, unless you remember your password or recover back your security proof.

    You can refer to this thread going in depth about 2fa

    https://answers.microsoft.com/en-us/outlook_com...
  3. RHR cats Win User

    My account was hacked and everything was changed ive even submitted a form that was rejected.

  4. XBF Meryem R Win User

    Xbox live account

  5. DrifterX22 Win User

    My account was deleted?

  6. Georges C. Win User

    My account had been hacked

Thema:

Help with account recovery

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