Help with account recovery

I Remedial I · May 26, 2023

My friend has forgotten her password to her xbox account. She has a two step verification on a phone she no longer has. She tried to contact microsoft support but got denied every time. She is getting a new console soon and doesnt want to get a new account where she would have nothing. I will try to stay in contact as much as i can but cant say if ill be able to respond since exams and such. She has tried every old password, creditcard, id and so on. I am willing to speak on phone if needed and provide screenshots of her being on the account aswell as the email its residing on.

Microsoft support only told me about the option of "reseting password" which is not helpfull at all.

Pls help.

@AnyMicrosoftEmployee

Ps. I will provide the name and email of the account in a private conversation.

:)

I Remedial I

Thanks for answering however i knew abot the 2fa blockade and we tried to overcome it on microsoft support. The problem was that is says that if you have 2fa turned on, that methode will won't work. That is why I wanted to first post this on the forums mabye to catch a microsoft employee's attention and if this didn't work I am thinking of trying calling directly. I appreciate you answering tho.

Edit:forgot to mention that the support methode I tried was the one you linked but got rejected just as my friend did after countless tries for 4 YEARS. After using this methode and providing creditcard info (that was required), xbox live console id, phone number, previous passwords, name and adress. Even all that was not enough.

SmartLace1968

Hello this is Virginia O.

I understand that you want to recover an account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

Please be guided that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link to unlock your account: https://support.microsoft.com/en-us/account-bil...

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

KindGryphon

Yes, that is what I´m telling you

Recovering a 2fa method is pretty much impossible without the authentication method(phone or email)

Or the backup codes given to you when 2fa is first enabled.

Nathan Roberts (SN)

Hey there, Jake Smith_777

Unfortunately, the only way to get your account recovered is through the recovery form as this gets submitted to the recovery team who are the only folk who can reset passwords. I know you have mentioned that you have submitted the recovery form to the team but haven't heard anything back from the team. Please can you check your junk folder to make sure it hasn't landed in there.

If you still can't find the email from the team, please can you answer the following questions so I can try and help you:

Do you have two-factor authentication enabled on your account?
When have you submitted the recovery form?

Thanks,

Nathan

DeniqL

Yes, that is what I´m telling you

Recovering a 2fa method is pretty much impossible without the authentication method(phone or email)

Help with account recovery