Help with account recovery

I Remedial I · May 26, 2023

My friend has forgotten her password to her xbox account. She has a two step verification on a phone she no longer has. She tried to contact microsoft support but got denied every time. She is getting a new console soon and doesnt want to get a new account where she would have nothing. I will try to stay in contact as much as i can but cant say if ill be able to respond since exams and such. She has tried every old password, creditcard, id and so on. I am willing to speak on phone if needed and provide screenshots of her being on the account aswell as the email its residing on.

Microsoft support only told me about the option of "reseting password" which is not helpfull at all.

Pls help.

@AnyMicrosoftEmployee

Ps. I will provide the name and email of the account in a private conversation.

:)

I Remedial I

Thanks for answering however i knew abot the 2fa blockade and we tried to overcome it on microsoft support. The problem was that is says that if you have 2fa turned on, that methode will won't work. That is why I wanted to first post this on the forums mabye to catch a microsoft employee's attention and if this didn't work I am thinking of trying calling directly. I appreciate you answering tho.

Edit:forgot to mention that the support methode I tried was the one you linked but got rejected just as my friend did after countless tries for 4 YEARS. After using this methode and providing creditcard info (that was required), xbox live console id, phone number, previous passwords, name and adress. Even all that was not enough.

KindGryphon

Yes, that is what I´m telling you

Recovering a 2fa method is pretty much impossible without the authentication method(phone or email)

Or the backup codes given to you when 2fa is first enabled.

DeniqL

Yes, that is what I´m telling you

Recovering a 2fa method is pretty much impossible without the authentication method(phone or email)

DeniqL

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Unfortunately that is the problem with the 2fa.

It is highly impossible for you to recover your account, unless you remember your password or recover back your security proof.

You can refer to this thread going in depth about 2fa

https://answers.microsoft.com/en-us/outlook_com...

bowski477

Have you tried the MS account recovery page Help with the Microsoft account recovery form - Microsoft Support

Help with account recovery