Help with account recovery /New series x stuttering/flashing/freezing/crashing

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Microsoft Moderator

Hello,

We hope you are doing well. Thank you for posting in Xbox Forums.

We understand that you are trying to recover your Microsoft Account. We know how important it is for you to access the account especially as it is linked to your newly purchased game and other game licenses. Just to set your expectations, the Microsoft account is managed by a fully automated server and we don't have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the careful account recovery process is designed to protect you from possible malicious activity. Please allow me to do the best I can to help you recover your account.

In creating an account, securing it comes next. Security of the account is important bases before entrusting or saving your payment instrument to make a purchase, now in case, may we ask if you have secured your account with a secondary email address and phone number? Or this was secured with two step verification with Microsoft authenticator code and recovery code?

I know how critical it is for you to be able to access your account which is signed into your Xbox Console. We know you wanted a help about account recovery and not to get steps on where you have been. We see how willing you are in providing your personal information and details some of the validation of your account ownership can be used on account recovery form which you have already filled out. Here, no one in Microsoft Community can access a Microsoft account for recovery. Account recovery is processed by you - the account holder. That way, we encourage you to try these tips to successfully recover your account by following the steps on our support articles.

• Reset a forgotten Microsoft account password - Microsoft Support - Since you have already tried this, we recommend that you proceed to the next step. However, if you want to repeat this process, you can check the 3 steps from the article.
  
• Login Help Tool - Please make sure you select the correct option from this list and follow the instructions exactly. This has helped many account holders recover their account. We hope this helps you too! Contacting live support is also possible via this tool.
  

• Microsoft Account Recovery Form Help - Microsoft Support - Read all the details and tips from this support article before using the account recovery form.
  

Account recovery is in your hands, we hope you will be able to access it back.



Sincerely,



Xbox Forum Moderator

Microsoft Community

I have a series x and only on call of duty this is happening but its not just the game freezing or crashing its making my xbox freeze and bug out

The game is actually freezing and crashing hard, and that since the last patch.....it really annoys me, NO

it's pissing me really off.



I can't play normal on a Xbox Series X without a crash or a freezing Game. Playing with Xbox Series X controller, 4K HDR 60FPS , cross play enabled (without crossplay the Xbox found no Matches )



The Game crashes 10 min into play, either when in a match or in menu.

I have conducted following troubleshooting steps: Reset the game, reinstalled the game, reset the console completly, reset the console, removed everything and nstalled BF2042 again....



https://answers.ea.com/t5/Technical-Issues/Xbox-Series-X-BF2042-Crash-Persists/td-p/11024163/page/10

It’s the same with my series X. Everything is fine on my end. The game either freezes or crashes at least 5 times a play through. I heard Starfield can’t keep up with the graphics that X expects on their end.