Help with a diagnosis? Cant tell if its a preview bug or a faulty HDMI cable.

Discus and support Help with a diagnosis? Cant tell if its a preview bug or a faulty HDMI cable. in XboX Insiders to solve the problem; Hey guys so my xbox just downloaded a new preview update a few days ago. i turned my xbox on this morning and there was a long grey bar covering the... Discussion in 'XboX Insiders' started by /u/DewyTheD, Sep 13, 2021.

  1. /u/DewyTheD
    /u/DewyTheD Guest

    Help with a diagnosis? Cant tell if its a preview bug or a faulty HDMI cable.


    Hey guys so my xbox just downloaded a new preview update a few days ago. i turned my xbox on this morning and there was a long grey bar covering the top of my screen.

    I unplugged and replugged every cable into my xbox and it didnt fix the problem.

    However, i swapped HDMI cables and then poof the line was gone. Easy fix right? Broken cable.

    But, i plugged the original cable back in after and now its fine.

    You guys think it could be a preview bug? I dont think its my GPU because i would be seeing weird artifacting in games and im not seeing anything wrong or weird in games.

    submitted by /u/DewyTheD
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    /u/DewyTheD, Sep 13, 2021
    #1
  2. Slobosaurus Win User

    Black screen

    Could be an issue with the xbox, hard reseting it may help. Its more likely to be a faulty HDMI cable though!
  3. RocNrolla Win User

    Need help resolving xbox one problem

    double check your connections...HDMI cable might not be plugged in properly or its faulty...try a different HDMI cable.
  4. PARZIVAL XB1X Win User

    Monitor keeps turning off then on

    Swap the hdmi cables sounds like its faulty
  5. Malacath Win User

    Screen is black, days after update.

    You sound like you may have a different problem that the one added by the update. Because for the normal black screen bug the sound still works.

    Have you tried a different HDMI cable?

    Have you tried plugging into a different HDMI socket?

    It sounds like there is no picture or sound being received by your tv which means either your TV, HDMI cable or console is faulty.

    If you have any other HDMI devices then try plugging them into the tv to rule out a faulty tv
  6. Wadski Win User

    Can NOT remove myself from the XBOX PREVIEW! XBOX support is going in circles...

    Sorry Dude

    You cant remove the preview version.

    If it helps, Im in the UK with a X1X from Game and have the preview UI and I havent had any problems.

    Have you tried a different screen and a different HDMI cable? Have you tried moving your X1X into a more ventilated area just to see if its heat related?

    I doubt that the Preview version is your problem.
Thema:

Help with a diagnosis? Cant tell if its a preview bug or a faulty HDMI cable.

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