Help the Engineers solve the problem

Hi I think it's about time to have something for x-box to view. This is to help the engineers solve problems trouble shooting for them!

Here's my first one. There current problem with not being able to download anything perchaced. I know you guys are working on it but you must have redundancy servers. Why do you not put your redundant server in service I know it will be backdating but better
then nothing at the moment. Then offline d but the primary. But your redundant server as your primary and then the pressure is off you!

:)

 

Volume up/down voice adjustment

I do not have a Xbox one yet but I in order to solve your problem, I suggest you to refer to Google or any other search engine because they have much more information that you can refer to. Other then that, I hope you can solve your problem because it seems like a huge one and it could potentially help others that encounter the same problem.

 

Solve the problem

Hey Microsoft....awake ???? ... solve the problem with the server please !!!!!

 

When you buy a game, like Call of Duty for example. You're trying to pull that game down from Activisions servers, not from Xbox. Xbox is going to manage and maintain the license for your content.

If you're having an issue pulling down content try a few of these steps.

Hard reset the Xbox by holding down the power button on the front of the Xbox for 15 seconds. After the 15 seconds let go of the power button then restart the Xbox.

Power cycle your network by unplugging the power to the modem & router for about 60 seconds.

- If that fails then, go to Settings > Network > Network Settings > Forget Wireless Network

- Go to Settings > Network Settings > Advanced Settings > Alternate MAC Address > Clear > let the Xbox Restart

- Try and reconnect to your wireless network again

- Game Server Connection issues -

Go to Advanced settings > DNS Settings > Manual - Set the Primary DNS as 8.8.8.8 and the Secondary as 8.8.4.4

Go to Settings > Network Settings > Advanced Settings > Alternate MAC Address > Clear > let the Xbox Restart

See what you're connection info is on the Xbox One

Go to Settings > Network > Network Settings > Detailed Network Statistics

It will show you Download / Upload / Packet Loss / MTU / Latency

Download (the higher the better)

Upload (the higher the better)

Packet Loss (should be 0%)

Latency (Lower the better, no more than 150ms)

Wireless strength should be 80% for good performance

Post your results here if you're still having issues.